GE Cafe Repair Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.8/5 (457 reviews)
Dishwasher Repair
May 26, 2025
Overall rating

Paul knows his stuff. Very thorough and efficient. Thanks Paul.

Rodney S, Tiverton, RI

Freezer ice buildup
May 23, 2025
Overall rating

Knowledgeable of what the issue was and was able to handle it with ease.

Andrew K, Grosse Pointe Park, MI

Fast service
May 16, 2025
Overall rating

Arrived on time and got the job done. Now I have to add words so the stupid app will let me submit!

Robert C, Shippenville, PA

Great
May 16, 2025
Overall rating

Jason was terrific! However, your AI scheduling and contact system is terrible!

Claudia C, Millsboro, DE

Repaired refrigerator.
May 13, 2025
Overall rating

Very helpful

Patty S, Cokato, MN

Personal contact and accountability
May 12, 2025
Overall rating

Mohammad H is the pleasant, polite and reasonable face of a company that relies way too much on Bots and AI to communicate to its clients. There is no phone number or even chat line set up to register issues. Its all confined to multiple choice answers except THIS particular feature that appears after all is finished. My first appointment for this recent problem with my refrigerator had a 12 hour window and no one called or texted to say they werent coming after all. So I spent my entire day wondering if I needed to stay home and had to organize my life around this service. This rescheduled visit was terrific. Please treat your service people better.

Claire G, Brandywine, MD

Great work
May 11, 2025
Overall rating

David was professional and created an all around stellar experience. Highly recommend

Naji B, Sterling Hts, MI

Excellent
May 08, 2025
Overall rating

Jeff took the time to address the problem, well done!

Brian F, Saint Paul, MN

Great experience
May 08, 2025
Overall rating

He was knowledgeable about the product. He diagnosed and fixed the problem quickly.

Alan M, Vienna, OH

Outstanding.
May 07, 2025
Overall rating

The Dishwasher!! This thing is becoming a nightmare. Not because GE made a bad unit but because previous repairs led us to equipment failure prematurely. Sears found the problems! Actually, Gregory found all the issues. His attention to detail was excellent and thorough. Step by step he found every issue and fixed them. He was always professional and explained his findings. He kept his work area clean and cleaned up after his repair. Sears needs to pay these outstanding techs their worth. Gregory is a first liner for Sears and he shines for them. Thank you sir for all your help.

Grace L, Vail, AZ

Average Rating: 4.8/5 (457 reviews)