GE Cafe Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
488
Average Rating
4.8/5
Anthony was the only good part of this service experience.
Anthony came and diagnosed the issue with my microwave and order the parts needed to fix it. Unfortunately, this is when the run around started with getting the parts and being told the parts could not be found and that my microwave would have to be replace. In the meantime three parts were delivered one about two weeks after it was ordered and the other two came together. In between that my appointment kept getting rescheduled and after making calls, I was told some other part could not be found and that they were starting the process to replace the microwave. After two weeks of no response I called back and it was escalated again to have the microwave replace even though I still had an appointment for 7/30/2025. The customer service person told me to ignore the appointment, but I took a chance and accepted the appointment hoping the three parts that was delivered would fix the problem. I was fortunate to have Anthony be the retuning technician and he did a great job fixing the problem and explaining what was wrong. He was very personable and clearly loves and is really good at what he does.
Kevin C,
Covington, GA5 Star
Probably one of the best Experiences ever with a technician ever!!!
Lauren H,
Riverview, FLGreat service
Knowledgeable and good communicator about arrival time. We hope no more issues, but glad to know Tadd is available.
Brian F,
Ithaca, NYService by James - Cafe Double Oven!
Great job all around, fixed the ovens and protected our floors!!
Cathryn E,
Piedmont, OKTrue Professional
Kaleb is a pleasure to work with. He is always pleasant and professional. Finishes the job quickly. Explains what he is doing. Happy to have him work on our fridge.
Steve J,
Arcadia, INOn time, friendly and thorough
Did a great job. Seemed knowledgeable and knowledgeable and was fast
Jim M,
American Fork, UTExceeded expectations!
Absolutely outstanding service from William at Sears Home Services! He not only fixed my dishwasher but also ensured it was perfectly centered and flush with the counter—something no one else had been able to do to date. Professional, skilled, and truly went above and beyond. Highly recommend!
David Z,
Lumberton, NCKnowledgeable, efficient and effective!
Mr. Petre fixed the issue (error code F92) on the GE Cafe double wall oven quickly and efficiently. Very impressive! Thank you.
Ananth K,
Potomac, MDFreezer problem
Fixed the problem in a timely manner. Gave good advice. Well done.
John B,
Mobile, ALGood service. Prompt and knowledgeable
He was great and taught me a few things. I prefer using email for things like this as I type faster than text.
Margaret E,
Manteca, CA