Garage Door Opener Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
284
Average Rating
4.8/5
He could not do too much
I had a broken side pole. because it needs extention. But due to electrical problems side bar got stuck and completly cracked in the middle. Tech said he do not touch that part, so i understood. So he could not do to much because after he left i had to change the side bar, so it is back in the same place as before.
Ronald R,
Toa Baja, PRGarage door opener
Same as before not very happy after taken over 3 rescheduled appointments and your people wouldn't send another order to take care of the other door because he only had one order not my fault!!!!
George P,
Fort Wayne, INGarage door opner.
The problem 😕 it takes to long to get the repair done for my garage door 🚪 opener.
Charlie B,
Merced, CACustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1733955991910
Not Sure What If Any Service We Got
Unlike the previous tech, Chris, who usually comes out this tech used WD60 on the hinges & left after about 5 minutes- did nothing done to the rollers. Chris had told us not to use WD60. Oscar said if we have a problem to call again. That's it.
Ravi B,
Longwood, FLCustomer service response - Dear Ravi thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700260254391
Very confusing
I realize technicians are supposed to share what they are doing to your appliance. But this technician seemed confused and flustered by the whole situation. Starting even with how to park when he got to my house. He did not make the experience very seem less. He ended up not fixing anything. and I ended up calling Sear warranty back to see what I had to do next.
Maria C,
Morristown, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697837256574
Sears home services
My rating would be 0, except Stephen was nice. It took 3 tries to get him here, because, as he admitted, he does not look at any comments on the order, which specifically stated after 3 PM. I lost 2 hours from work, because there is no way to reach Sears repair by phone or computer without going in circles with their AI anwering. I 2ended up taking a day off work in order to be here to meet Stephen. He was here ~5 minutes to tell me that the problem was actually the garage door and not the garage door opener, and he could not fix it. The bracket attaching the opener to the garage door had broken off. If he had called, as it was stated he would before coming, to discuss the problem, he would have been able to tell me this and saved me a lot of frustration and missed pay. I'm am now questioning if, after many years, it is worth renewing my Sears maintenance agreement. I'm starting tounderstand why Sears went out of business.
Janet L,
Cincinnati, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696455177861
Arrived unprepared
Technician arrived to do an annual maintenance he had done weeks before. He had ordered two new keypads but arrived without them. Ultimately, he was able to reprogram the keypads and remotes so everything was working when he left. But the communication and process in your organization is severely lacking. I can't see renewing our garage door maintenance contracts again when they are due to expire.
Rebecca K,
Bel Air, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693264631197
Dishonest
Does not turn up at the property and sends falsified made up notes and documents!!
Firdaus S,
Kissimmee, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1751320796021
Oscar repairman
Doesn't do work required honestly. Unprofessional, not knowledgeable, deceptive. Reported in paper work to sears that the unworkable, broken garage unit would work if operated properly, mind boggling... it does not even start!!
Firdaus S,
Kissimmee, FLCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751061661360
No show tech.
Cesar did not show up to the property on initial visit. No troubleshooting was made or assessment at this time.
Manuel G,
Carson, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740180701682