Garage Door Opener Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
299
Average Rating
4.8/5
Great customer service
Knowledgeable, explained and gave information in detail together with solutions options.
Alma I,
Fair Lawn, NJThank You.
Thank you to Sears for helping us with the garage door opener repair.
Jwala C,
Torrance, CAGarage door opener
Bruce did the best he could. The customer service person did not listen to what my problem was. She was too busy reading from a script and trying to sell me products. I knew EXACTLY what I needed done. Did not need diagnostic. I needed the tech to bring 2 12 volt batteries for the model # I gave. I wasted all morning waiting n he came with no batteries. Very disappointed in your customer service department.
Sandra P,
Morris Plains, NJJordan not told we needed keypads repaired or replaced.
Jordan came prepared for a routine maintenance call only even though I specifically told the operator who took the order we had specific problems with the numbered keypads for each door. So Jordan had to schedule another call 2 weeks from now for that.
Rebecca K,
Bel Air, MD5
Lawrence, the technician was very knowledgeable did a very good job inspected the garage door make sure all the bolts were tight check the actual motor cleaned it he was excellent. Need to hire more like him!
Lydia W,
Chamblee, GAHe could not do too much
I had a broken side pole. because it needs extention. But due to electrical problems side bar got stuck and completly cracked in the middle. Tech said he do not touch that part, so i understood. So he could not do to much because after he left i had to change the side bar, so it is back in the same place as before.
Ronald R,
Toa Baja, PRGarage door opener
Same as before not very happy after taken over 3 rescheduled appointments and your people wouldn't send another order to take care of the other door because he only had one order not my fault!!!!
George P,
Fort Wayne, INGarage door opner.
The problem 😕 it takes to long to get the repair done for my garage door 🚪 opener.
Charlie B,
Merced, CACustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1733955991910
Not Sure What If Any Service We Got
Unlike the previous tech, Chris, who usually comes out this tech used WD60 on the hinges & left after about 5 minutes- did nothing done to the rollers. Chris had told us not to use WD60. Oscar said if we have a problem to call again. That's it.
Ravi B,
Longwood, FLCustomer service response - Dear Ravi thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700260254391
Very confusing
I realize technicians are supposed to share what they are doing to your appliance. But this technician seemed confused and flustered by the whole situation. Starting even with how to park when he got to my house. He did not make the experience very seem less. He ended up not fixing anything. and I ended up calling Sear warranty back to see what I had to do next.
Maria C,
Morristown, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697837256574