Electrolux Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Unfixed/incomplete job
Told me that my dryer was all set and fixed, said that it was only a problem with the wiring harness. One day later and the dryer will randomly "freeze" up in the middle of a cycle. We then have to stop the dryer, let it reset for a minute or so and restart the cycle. Not sure what the problem is, but this was apparently a huge waste of money
Daniel F, Essexville, MI
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 14, 2024
Terrible
Will never call Sears again for service if any appliance. He showed up with earring in his face and then instead of doing a simple fix on my water/detergent dispenser he took my entire washer apart, handed me screws that were "extra" and my washer is now broken and I need to buy a new one.
Aimee M, Palos Verdes Estates, CA
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on October 02, 2024
Refrigerator repair
The service provider was respectful and polite, however the repair left me with additional problems. The first repair did not fix the job. Within three weeks the same problem occurred. Sears sent the same repair person to try to complete the job; which he did. However he left my fridge with another problem, within seven to nine days the right side of the top shelf froze everything. I waited to see if the problem was adjusting from the former repair. The problem continued. I called Sears and the response was to charge me again and a very strong sales push to sell me a Sears protection plan for a monthly fee, Forty years my family did business with this establishment imagine my shock and horror that this store we held with the highest of esteem and customer, honesty and customer focus no longer existed. I cannot blame the repair person I blame Sears for not doing the right thing and fixing the problem.
Joy T, Orlando, FL
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 30, 2024
Washer is still giving errors
Washer is still showing errors and is not working correctly.
Jordan Q, Pearland, TX
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 30, 2024
Norm Koenig
Didn't show up 7 times that they have been schedule and even claimed to have fixed my appliance
Norman K, Spencerville, OH
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 27, 2024
Tech did not show up
Idk how many appointments I have previously went through ! The tech did not show up ! I have had this issue for 5 months now !!!!!! This is the worst service ever ! He came 5 months ago said it was completely broke which I feel as if that is not true ! I've had the parts, and STILL HAVE THE PARTS WAITING TO BE ASSEMBLED ON TO THE WASHING MACHINE. Every time time I get an appointment it's the same thing ! Nobody never show up . They keep giving me appointments because the previous tech stated it was broke all the way but he would have to be the one to update it in the notes ! I'm not understanding why is it so hard to get closure ! Why is it so hard to get management attention ! This should not be this difficult!
Tenika W, Cheraw, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 26, 2024
Unhappy and pist
Technician left my dryer detached from dryer vent and I had moisture all over my washroom and bathroom. He did not assemble back to factory condition.
Christina D, Santa Rosa, CA
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 23, 2024
Sears technician
Was very efficient and had a good sense of humor and very helpful and answer all my questions.
Donna fluharty, Burgettstown, PA
Customer service response - Dear, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on September 21, 2024
Did not call or show up
Appointment was scheduled today and confirmed. All parts had arrived. Technician did not call nor did he show up. Previous repair on dryer Issue, was not resolved. Dryer still leaking. Did not show up to fix washer.
Nicole C, Lexington, TN
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 06, 2024
SUCKS
He came on the 7/16 to replace parts that where order from 7/1. He rushed thought the job and cause two more problem with my dryer. I had to call back two days later for a very loud squeaking noise. The other tech found that he did not attach a bracket. Then I had to call again because the drum stop turning and a burnt rubber smell. Today 8/23 tech found a fade belt. The belt was put back up side down, so the teeth on the gears ripped it a part. All because of his poor workemship I have been with out a dryer for over one month. If you see this tech ask for a new one. So my true rating for him is zero not one
Roseann B, Watertown, WI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 23, 2024
