Cooktop Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

2.7K


Average Rating

4.7/5

Just wanted a quick seventy five bucks
October 10, 2023
Overall rating

He came into my home. Looked at my oven for less than 5 minutes. Said he could not find a model number. Called choice home warranty. They said they would send someone else. Took my money and left. As soon as he left, I found the model and looked my stove up online. This is the second time a choice warranty contractor has done this to me.

Rhonda S,

Mishawaka, IN

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1696973845667

Oven fixed incorrectly heats too hot
October 08, 2023
Overall rating

My oven comes on finally but now heats to over 550 degrees regardless of what temperature it is set on and I can't get any response from sears for a technician to come back out and my home warranty won't help as it's still under warranty from sears and I still don't have a oven

Elizabeth B,

Terra Alta, WV

Customer service response - Dear Elizabeth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696887108168

Terrible Tech
October 05, 2023
Overall rating

Did nothing . Could not even find serial no . I had to call GE for him and he would not stay even though I had the info he needed .

Susan M,

Rancho Mirage, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.

Sears Home Services on 1696550603066

Very rude and unprofessional
October 05, 2023
Overall rating

Service technician spent 2 minutes, said you are using the stove with food on top as a "storage area", helped himself with my mail for his scratch notes, didn't communicate what was wrong and wrongly informed that "something must have been dropped on the stove" which is inaccurate. Don't trust this person!

Srikanth K,

Wellesley, MA

Customer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1696542478085

Oven
October 05, 2023
Overall rating

Came in looked at oven and turned around and left not telling me anything

Melissa H,

Ocala, FL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.

Sears Home Services on 1696541467305

Stovetop not repaired
October 04, 2023
Overall rating

Completely unprofessional. Called in before the appointment to tell me they can't fix it after waiting and waiting. Why couldn't they tell me this before I took off work? Now I'm still stuck with a non working stovetop.

Justin H,

Sugar Land, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.

Sears Home Services on 1696460331816

Left before he fixed the stove .
October 03, 2023
Overall rating

Tech could not find the serial no and refused to call GE do I did but as he was walking out the door saying he could do nothing I tried to give him the info I had received a minute ago from Ge and he said he closed the order and refused to stay to fix . Gad to re call Sears and am promised soneone will come back today . We will see .

Sussan M,

Rancho Mirage, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1696369215229

Oven not repaired
October 03, 2023
Overall rating

Victor walked in looked at my oven stated he wasn't qualified to work on it. Stated he would call dispatch and have someone else sent out. Walked out sat in his truck for 30 min. then drove off. Oven still in need of repair. I'm disgusted

Barbara R,

Cedar Hill, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.

Sears Home Services on 1696368967106

Replacement of cooktop
October 02, 2023
Overall rating

He's recommending a replacement cook top. I can't rate the service until the job is done. When the replacement happens, I can them recommend.

Richard B,

Uppr Marlboro, MD

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.

Sears Home Services on 1696292226890

Couldn't figure out the issue
October 02, 2023
Overall rating

Technician replaced a part they thought needed to be replaced but issue persisted. He then decided that the oven does not have 220 coming in so the oven cannot heat up. I told him the oven was working for 8 years and had the proper electric. He just packed up and left.

Y l,

Lafayette, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.

Sears Home Services on 1696282817188