Cooktop Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
2.7K
Average Rating
4.7/5
Just wanted a quick seventy five bucks
He came into my home. Looked at my oven for less than 5 minutes. Said he could not find a model number. Called choice home warranty. They said they would send someone else. Took my money and left. As soon as he left, I found the model and looked my stove up online. This is the second time a choice warranty contractor has done this to me.
Rhonda S,
Mishawaka, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696973845667
Oven fixed incorrectly heats too hot
My oven comes on finally but now heats to over 550 degrees regardless of what temperature it is set on and I can't get any response from sears for a technician to come back out and my home warranty won't help as it's still under warranty from sears and I still don't have a oven
Elizabeth B,
Terra Alta, WVCustomer service response - Dear Elizabeth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887108168
Terrible Tech
Did nothing . Could not even find serial no . I had to call GE for him and he would not stay even though I had the info he needed .
Susan M,
Rancho Mirage, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696550603066
Very rude and unprofessional
Service technician spent 2 minutes, said you are using the stove with food on top as a "storage area", helped himself with my mail for his scratch notes, didn't communicate what was wrong and wrongly informed that "something must have been dropped on the stove" which is inaccurate. Don't trust this person!
Srikanth K,
Wellesley, MACustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696542478085
Oven
Came in looked at oven and turned around and left not telling me anything
Melissa H,
Ocala, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696541467305
Stovetop not repaired
Completely unprofessional. Called in before the appointment to tell me they can't fix it after waiting and waiting. Why couldn't they tell me this before I took off work? Now I'm still stuck with a non working stovetop.
Justin H,
Sugar Land, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696460331816
Left before he fixed the stove .
Tech could not find the serial no and refused to call GE do I did but as he was walking out the door saying he could do nothing I tried to give him the info I had received a minute ago from Ge and he said he closed the order and refused to stay to fix . Gad to re call Sears and am promised soneone will come back today . We will see .
Sussan M,
Rancho Mirage, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696369215229
Oven not repaired
Victor walked in looked at my oven stated he wasn't qualified to work on it. Stated he would call dispatch and have someone else sent out. Walked out sat in his truck for 30 min. then drove off. Oven still in need of repair. I'm disgusted
Barbara R,
Cedar Hill, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696368967106
Replacement of cooktop
He's recommending a replacement cook top. I can't rate the service until the job is done. When the replacement happens, I can them recommend.
Richard B,
Uppr Marlboro, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696292226890
Couldn't figure out the issue
Technician replaced a part they thought needed to be replaced but issue persisted. He then decided that the oven does not have 220 coming in so the oven cannot heat up. I told him the oven was working for 8 years and had the proper electric. He just packed up and left.
Y l,
Lafayette, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696282817188