Carrier Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair of my furnace
I recently had a technician visit yo repair my furnace. He was very professional and gave explanations in detail to us. My understanding from his visit tge repairs he made were related to my thermostat. We had a new furnace installed in Nov 2022. It was under warranty through Sears Home Warranty. My understanding is tgst the previous technicians had installed my thermostat as a heat pump and I have a high efficiency gas furnace. This was the cause of my current problem. I feel I should be reimbursed for the 100.00 fee for a service call. I appreciate the time and consideration of this. Thanks
Brenda H, Winchester, KY
Maintenance
Gilberto was very helpful knowledgeable and informative about my unit.
Tammy R, Chicago, IL
Hai T
He was very professional and knowledgeable. I was pleased with my service.
Lisa Jackson, Manassas, VA
Heating system
Wilner is knowledgeable and courteous...we remembered him from the cooling maintenance and we had no problem with our system. He delivered superior service
Ingrid S, West Palm Bch, FL
Service
Jarvis called to inform us of his arrival time. He arrived promptly. Jarvis was professional and completed the service in a timely manner. We appreciated him taking the time to explain what he had done and of his findings. Jarvis also reminded me to change filters regularly. Thanks Jarvis for servicing our heating system.
Clifton M, Charlotte, NC
Furnace Maintenance
Was very professional and has great communication skills. Explained everything very clearly and was extremely helpful.
Brian D, Osseo, MN
AC unit
Very professional and explained in depth about the existing problem.
Tejal S, San Ramon, CA
Awesome
Donald is awesome. He is always respectful and explains what the issue is and how he will fix it.
Romishe E, Laud Lakes, FL
Cesar is THE BEST Sears Technician I've EVER Had!
Cesar was terrific. He was on time (even a bit early). He was friendly and taught me a lot about my furnace. I felt comforted by the fact that the air quality from my furnace was excellent despite my furnace's 30+ age. He helped me figure out what filter to buy AND showed me how to install it when I receive it. I hope Cesar is my tech for next year's service. I plan to make this an annual thing.
Tiffany B, Manhattan Bch, CA
Awesome experience
Wade was very friendly and professional. He did not rush and he took the time to explain everything to me. And he also answered all my questions and addressed all my concerns. If I ever need service in the future, please send me Wade. Wade was above and beyond my expectations. Thanks for and awesome experience.
Anthony, B, Baytown, TX
