Bosch Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.7/5
Terrible service, I will never use Sears again.
Technician told me what I already knew - that drain pump was not working. I was charged something like $169 for nothing. I called another certified dishwasher technician, and based on quality of phone conversation, expect to see problem resolved at a cost including parts and labor that was less that what I was charged to have the Sears technician simply tell me a part was broken.
William R,
Selkirk, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707589783700
Microwave
The technician came over and suggested the Microwave needs to be replaced and he will inform the warranty company. Is 5 days and you did not submit the report and we need to understand why?
Mahyar G,
San Jose, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707517400961
Quality of work
The tech did not ensure that the panel was placed back in properly . Flush with the wall as it was before he fixed iy
Donna B,
Phoneix, AZCustomer service response - Dear Donna thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707345925002
Horrible experience with Sears
This is the third time they've come and bit been able to fix the dishwasher. It's been 7 months without a working dishwasher. Never get a Sears protection agreement! As a physician, I have to take off work to be there every time they come for repairs and it's been for nothing. I'm incredibly disappointed.
Maria G,
Berkeley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1707258256130
Refregerator not working
Select Home Warranty has given us a hard time. We made a lot of calls to get the refrigerator fix. The parts needed finally came after two weeks. The technician from Sears said they are not needed because the problem is with the inverter. The technician left, and after 24 hours, there was no sign of the refrigerator working.
Majid K,
Canton, MICustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707258248547
Inexperienced
This is the 3rd day that we tried to get a technician out to the home. Sears really dropped the ball even though we believed them to be a reliable source. This is a rental unit, so I was not going to be on site. I never received a call with an ETA until my renter called to let me know that the guy is talking to his manager. He never gave an explanation or called me before leaving. It looked like he was fleeing the problem as he didn't know what to do. His explanation is "we don't go behind customers' repairs". It is not the case. We already had an electrician come out and troubleshoot the power lines. No issues there. I've already called and spoke to Leon from the customer service. He assured me that the diagnosis fee will be dropped within 24-48 hours. With the little trust that I have left for Sears, I am pretty sure they will screw that up too. It may not matter much to Sears, but I will have friends and family to never use Sears, and also report the issues to BBB.
Ethem,
Raleigh, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706308063739
Run away from this company
This experience has been horrible. I can understand and be frustrated with it not being covered by my warranty. However this has been a long process and I still don't have a working Dishwasher. I gave up on using your company because I have already waited 4 weeks to get 2 service appointments and it wasn't going to be fixed. You can never get ahold of a human for help. As for Larry his attitude was the other reason I declined service. Mistakes happen but to not offer any assistance only expect the customer to wait longer and pay more isn't good service. We're left at your mercy to properly diagnose and fix our appliances. I was left feeling like I was a burden to pay you to do your job and when I wasn't happy I was treated like I should expect this and should just buy a new dishwasher. I take good care of my home had exterminators come out the same week that damage was diagnosed. I don't appreciate how I was treated by Larry. The lack of support, and ability to get ahold of a human made everything worse. Lastly, when I finally got ahold of someone they offered little to no help and then tried to sell me home improvement services. How tone deaf and honestly I will never recommend this company and will speak to my home warranty company to end their contract with you.
Ashley N,
Pasadena, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706134986451
Appliance Repair
Our Bosch dishwasher had suddenly stopped working. Doug said it was the control module, which was no longer available, and replacing the dishwasher was the only option. I called Bosch, who said the control module was certainly available and gave me the part number. I was able to find a Bosch service representative who came out today, and said control modules were rarely a problem. Within 2 or 3 minutes he found the problem was a loose connection in the junction box which connects the power to the dishwasher. A loose screw in the junction box caused a wire to overheat and burn out. This was replaced within 10 minutes, and the dishwasher works fine. Doug told me there was power to the dishwasher (which there evidently was not) and that the control module must be the problem. He seemed uninterested, and must not have looked in the junction box, which was easily accessible. He suggested I purchase a Whirlpool ("which is made in the USA") and gave me the name of an establishment in Superior, WI that sells them. I am not sure he was familiar with dishwasher repair. My previous experience with Sears repair was much better, but it seemed that Doug was over his head and didn't want to deal with my problem.
David K,
Duluth, MNCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1704315008738
Not helpful
Not helpful
Robert B,
Granite Bay, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1699309971703
Not impressed.
Not very professional. Build little faith in expertise and competence.
Henry B,
Brighton, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1699131216523