Bosch Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

1.8K


Average Rating

4.7/5

Pretty much a no show
July 09, 2024
Overall rating

Guy showed up, said he couldn't connect to the internet which was never stated as a requirement and promptly left.

Daniel O,

San Rafael, CA

Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1720561416591

Didn't show or call
June 27, 2024
Overall rating

I would really like to give a Zero rating because he has not shown up or called for numerous weeks now to repair our dishwasher which has been broken since the first week of May. He has called once in all that time and said he would order parts which Sears has no record of them ever being ordered. I plan to make of all the appointments for which he has not come or called and I have waited entire days including today. It's time for our dishwasher to be replaced since it hasn't or couldn't be repaired for nearly 2 months now.

Jack&peggy D,

Chapel Hill, NC

Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1719609800209

Bad experience
June 25, 2024
Overall rating

After 3 visits and new parts , the issue is not resolved. Left us in middle of non working issue and I need to follow up with home warranty or find new technician to replace

Ajay G,

Milpitas, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1719350981249

Liar
June 14, 2024
Overall rating

Tech did not call, tech did not come. There was no missed call listed on my phone, I work from home and was there all day. And I check my ring door bell and he never came. But listed that he came and I wasn't home and closed the work order. This is absolutely ridiculous!

Donald F,

Pensacola, FL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1718400001094

Unqualified
March 29, 2024
Overall rating

Sent someone without a plumbing or electrical license to work on an appliance

Lavonda K,

Mountain Brk, AL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1711759812232

Worst service ever!
March 18, 2024
Overall rating

Did not fix machine. Still completely broke. Sears will not resolve the issue. They are having "technical" issues and I don't have a washing machine. I am stopping payment on my account.

Lisa C,

Redwood City, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1710806653594

Review
March 05, 2024
Overall rating

Perhaps the worst service I have ever experienced. Cannot communicate via phone....big big problem! Multiple no shows on appointments. Constant reminders via emails and text, obnoxious and worse when not followed thru. Clearly don't understand how you stay in business. Concerns to be shared with Choice Home Warranty who has our policy.

Brad F,

Pike Road, AL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1709688601390

Don't work on Bosch
March 05, 2024
Overall rating

Technician was honest. He didn't want to touch the refrigerator.

Kevin P,

Honolulu, HI

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.

Sears Home Services on 1709678114645

Poor service
February 19, 2024
Overall rating

Second time I've used Sears for the exact same issue. First time they came out and ordered parts but never returned to install them. Second time charged me again and still didn't install the part they ordered. Technician #1 turned off the water until parts would come in. Technician #2 said the problem was the water was turned off. Can't make this stuff up. Ridiculous.

Armando G,

Weslaco, TX

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1708363097553

Rudest rep I've ever met
February 16, 2024
Overall rating

This tech rep was the rudest person that I've ever met in my life! Got nasty with my wife and then once I got home was equally nasty! Almost told him to leave our house. Also heard him speak to a rep at the warranty company as she told him to not raise his voice at her and hung up on him. Shocked that he's employed by anyone!

John T,

Saint James, NY

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1708126159822