Amana Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Julian is an excellent Technician.
Very Respectful and, cares about his job that he has to perform on appliances for his customers.
Charletta C,
Randallstown, MDService repair
Very polite and seemed very knowledgeable. Was able to fix the problem.
Darlene J,
Morris, ALHelpful and Professional
Helpful and Professional
Danielle,
Buffalo Grove, ILWasher repair
Very nice, accurate as to the problem, efficient, and done with repair in 30 minutes.
Theresa N,
Pharr, TXBest service
Tech wasted no time fixing the stove! He was very efficient and professional. He deserves a salary increase!
Marilyn M,
Pahrump, NVSamsung Wash Machine Drain Pump
Arrived on time went straight to work. He was courteous, professional and all-around pleasant person. He knew exactly what he was doing. He was very clean in his area. Probably would be an exceptional trainer.
Leroy Abrams,
Morganville, NJGreat person
Justice was very kind, knowledgeable and prompt. He called to notify me of his arrival and did his best to repair the water dispenser switch. Unfortunately, the tropical storm knocked out our power and he unable to test it. When the power returned, the switch worked but only when we opened and shut the door. I called Justice and he said he thought he knew the problem, so asked me to work with the call center to open a new ticket so he could order parts and have them when the next appointment was set. He was sweet. But for as good as he was, the call center was the exact opposite - a horrific experience. After waiting 15 minutes, i got an agent who needed to confirm everything. I did, they asked a bunch of un related questions, then they said they had to send me to scheduling where i had to start the whole confirming thing of who i am again. When i told the lady i had a an incomplete repair, she talked over me and didn't seem to understand what was going on. I told her I had a service number and that the technician had requested i call to get it re opened or a new one set she talked over the top of me.l again, about service repairs. It felt like she stuck to a script and my real problem didn't matter. When i asked for a new appointment she said call back tomorrow. When I asked to speak with a supervisor she asked why and said they'd say the same thing. When i asked again and said it was a policy question, I was allegedly transferred but was instead disconnected. This was horrible and I feel sorry for Justin.
Alexia R,
Auburn, CAGreat service!
He was professional and explained what the issue was. Very nice technician
Sarah D,
Sacramento, CAExcellent service
Lawrence checked all the boxes regarding service quality: great responsiveness and customer focus; effective and reliable work; friendly and overall great business acumen. Thanks for the great service.
Daniel E,
Atascadero, CAMr. Melvin was my tech.
I suppose Mr. Melvin did all he could do. It was not the dishwasher directly, it was the water leading to the dishwasher. It was a plumbing problem that caused the dishwasher no to work.
Mary K,
Rocky Mount, NC