Amana Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
My AC repair
Vance did a very good and professional job. I would not say the same about the communication from your company. I have only been receiving calls from a stupid robot which, obviously, has a very artificial intelligence not to say no intelligence at all!! You should be careful with this kind of practice, as it shows little respect of your Customers. Hadn't it been an emergency, I would have canceled your service right away for that simple reason.
Jacques C,
Houston, TXDeb
Professional knowledgeable friendly he is really great at what he does. Thank you Bobby
Debbie S,
Richmond, KYWhat does review title mean?
5 stars out of 5. Samantha AI robot is creating confusion. The AI robot called my cell phone and said the technician was running ahead of schedule so he will come between 11am and 1pm today. Norman, the technician said he was not running ahead of schedule. He sent a text to my cell phone at 2:50pm to tell me that he as on the way. He did everything that was expected of him. Sears managment, your AI system needs to be replaced by live agents, immediately.
Diane M,
Honolulu, HIGood Service
Service tech was polite, professional and personable. Gave me information regarding my AC problem and said he would get the information to choice warranty so that I could get the AC running in the house again.
Marilyn R,
Oakland, TNGreat tech
Great job resolving issue and offering service plan. Victor was courteous and professional.
Larry C,
Glendale, AZMy home service.
Good communication, on time and fast diagnosis. Technician very well trained.
Carlos R,
Lakeland, FLHvac
Professional and efficient, gentlemen explained findings thoroughly. Arrived on time and promptly went through diagnostics.
John L,
Jacksonville, FLExcellent service !!
Was here on time. Very nice young man. Did great job!
Sharon L,
Flatonia, TXService of Dennis B.
Dennis came to help us out by fixing our dryer even though it was very late in the day. We were supposed to have our dryer fixed on Thursday but the service was rescheduled several times as times that the service man would arrive and finally rescheduled for the next day. After many texts for delays, since it was late in the day, I again requested that it be taken care of Friday no matter how late. Dennis finally showed up in the early evening to complete the job. I am grateful to Dennis for working so late and taking care of the customers.
Kathy C,
Dearborn Heights, MIService Technician-washer
Dylan was very efficient and helpful. Arrived earlier than estimated time
Tanya C,
Somerset, KY