Amana Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

1.5K


Average Rating

4.7/5

Dissatisfied
August 25, 2023
Overall rating

Technician did not listen to the problem we had. We kept telling him the air handler is leaking. Wouldn't listen. We have called out another repairman.

Melissa G,

Highlands, TX

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1692999180043

Offensive, incompetent and dishonest
August 25, 2023
Overall rating

I've had my Amana refrigerator for 14 years and have always kept the refrigerator set at #6 and the freezer at #5; the coldest setting for each is #7. This week for the first time items at the back of each shelf froze, so I called Service Protection Advantage (formerly Assurant), with whom I've had a service contract for many years, and they scheduled an appointment with A&E. Ismer arrived today, opened the refrigerator and said the setting was too cold and that's why the items froze. I told him that couldn't be the cause of the problem, since I'd used the same setting with no problem for 14 years. He said "If a doctor tells you what your problem is do you disagree with him?" — and he would not identify himself or engage any further, and walked out of my house. I immediately called customer service at Service Protection Advantage (since I couldn't reach a live person at A&E) and the representative told me that Ismer had filed a report stating that I'd had the refrigerator set at the highest setting (not true) and that had caused the items to freeze. I am on hold right now to speak with a supervisor at Service Protection Advantage to report this incident. Ismer's behavior was incompetent, arrogant, offensive and dishonest — utterly unacceptable.

HG,

Teaneck, NJ

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1692999101850

Amana Washer - not repaired
August 24, 2023
Overall rating

Leon arrived well within the timeframe and he was quite polite. However, he readily, albeit pleasantly voiced disagreement with the initial screener/tech's assessment, stating he didn't agree and he took the parts that had been ordered with him when he left. Leon thought it was a faulty safety latch and replaced that unit; he ran what I thought was a spin cycle, which I observed, but that was all. He closed the ticket after finishing this - he was here about 50 minutes? After he left, I started a wash, moved the dial to Bulky Load and hit start. It immediately latched and then no water started. I waited thinking it would correct, and after a few minutes the Lock light went out and the Sensing light continued to blink. I called Leon from the number I had and shared this information, thinking perhaps the water was off. He confirmed he didn't touch the water and didn't understand why that happening, voicing he believed it was a faulty power board that needs to be replaced and that he wished he hadn't closed the ticket so soon. We have to contact A&E again tomorrow to report he thought the repair was completed, but it's not and schedule a new ticket.

Todd T,

Churchville, VA

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1692920914432

Nope!
August 24, 2023
Overall rating

Technician left without running a washer cycle to make sure that it worked properly. It doesn't

Chastity G,

Saint Louis, MO

Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1692914177502

Work on washer
August 20, 2023
Overall rating

Still not working well. A lot of water at end of cycle. Please send back Technician,

Mirna B,

Temple City, CA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1692653577045

Refrigerator repair waste of time
August 18, 2023
Overall rating

He was not helpful at all. Complete waste of my time. Your service since being taken over by Cinch sucks. It shows in your technicians demeanor. If your company doesn't care why should he.

Irene L,

Carol Stream, IL

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.

Sears Home Services on 1692398645832

Just sorry
August 17, 2023
Overall rating

Do not send jerry back to my home, I have paid for technician to come service my air conditioner and the only results I get is that I need to do the work myself because sears don't do it

Vanika H,

Dry Branch, GA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1692308993749

Not a good day with Hanif today
August 15, 2023
Overall rating

He barely allowed us to explain, he didn't do anything empathetic to understand the situation, he unilaterally charged us without letting us know.

Aravind C,

Brambleton, VA

Customer service response - Aravind,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.

Sears Home Services on 1692141155642

My dryer
August 15, 2023
Overall rating

My dryer stop working and the worker act like he didn't want to do his job

Linnette H,

Indianapolis, IN

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1692135211437

Frig. & Bosch Dryer work
August 11, 2023
Overall rating

Bad! The Bosh Drying not working and the light still not working in the Frig. (He had no bulb). He killed the circuit board in the Bosch Dryer. Don't ask me to rate this service!!

Max Cramer,

Glendale, AZ

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1691796744555