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100 Huntington Mall Rd Reviews
Read reviews from customers who used our services at 100 Huntington Mall Rd
Total reviews
178
Average Rating
4.6/5
Repair man did not ring my doorbell
The repair man showed up at 6:01pm and did not ring my doorbell. Caught on doorbell camera he only taped on the door several times ignoring the video doorbell. People were in the house, and no one heard him. Inappropriate, making us waste an entire day waiting for service
Kathleen Z,
Ona, WVCustomer service response - Kathleen, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722375917585
Worse experience with sears
Did not show up for appointment. Worse experience. It's scam
Muhammad I,
Barboursville, WVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721348025470
Service not provided
Normally I don't do these , but very unhappy with this whole experience. Said technician Claimed to arrive at my residence and stated that I declined service. I was at home all day and no one ever showed up or bothered to call. This is the second time this company no showed for my dishwasher being repaired and I have been waiting over a month. My ticket is now closed and now I'm left with having to try to get in touch with my home warranty company again for something that could've been prevented…
Victoria F,
Chesapeake, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1716413013168
Still having issues
Dryer is not working as it should- it turns on now, however multiple setting lights are lighting up at once and when I hold down the "lock" button the dryer will not unlock as it should.
Jennifer H,
Hurricane, WVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696887158313
Pitiful
I was told because I had cash and not cash on a card that they would have to call the cops on me. Terrible experience extremely unsatisfied
Tammy Knight,
Wheelersburg, OHCustomer service response - Tammy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692221110645
Refrigerator icemaker
Icemaker still does not work. All he did was check the temperature in the refrigerator and also bottom freezer. Which was fine. All he did was unplug the power cord and then plug back in. Said should restart Also did not receive a phone call or text that he was coming Very disappointed
Roger/annet M,
Hamlin, WVCustomer service response - Dear Roger thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691788106168
Multiple Visits over 4+ weeks. Fridge is still broken.
Multiple Visits over 4+ weeks. Fridge is still broken. At this point, I feel they are just guessing at parts. Replaced the fan (which took 3 weeks and multiple visits because they ordered the wrong part) but left before he validated it was working. "I can't hear it, but it should come on later." SPOILER ALERT: It did not.
Adam B,
Ashland, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691616771996
Service call to repair a 1 year old Maytag washer
I'll never use you or recommend you to anybody 0 I'll never use you or recommend you
Julian S,
Huntington, WVCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690838316407