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100 Huntington Mall Rd Reviews
Read reviews from customers who used our services at 100 Huntington Mall Rd
Total reviews
178
Average Rating
4.6/5
Delivery of refrigerator
Drivers delivered to the wrong address and when doing so was told the right address they took it and just set it on the porch in the box instead of taking in the house. I wonder if they realized it could be the wrong porch. Very dissatisfied with the drivers!
Sandra K,
South Point, OHNeeds improvement
Our servic tech was polite, professional and knowledgeable about our service issue. However, he forgot to include labor costs on our invoice which ended up screwing us over with the warranty company. It should be noted that ALL interactions with Sears home repair service is ALL A.I. now so there is no way to get a corrected invoice.
David E,
Barboursville, WV??
Gregg tried several times to accomplish the repair but the washer could not be repaired. We were satisfied that he did the most he could. We would request him again if we needed service.
Deborah Carroll,
Morehead, KYfridgidaire repair
l am not one to complain and hope this review doesn't get to spencer saying it was us. parts had to be ordered. upon return only some parts had arrived. repairman seemed a bit testy as all wasn't available when he wanted, in fact snatched the only part (bagged) from my with a kinda of attitude. he didn't arrive until 5.30 and was supposed to be here between 8 and 5 working day. apparently he's the only engineer for our arrest. l don't want him again as an engineer it just seemed everything was an effort for him to do. the fridge was repaired but he left the mess for us to clean our fridge and area.
Carla B,
Ashland, KYMy whole experience
Anthony was great and I have no complaints about him, but… I first put in my request in December. I had two no calls no shows and put 2 weeks further out. I called several times to get an appointment sooner and was told I had the soonest appointment available. I don't recommend using this company.
Lisa B,
Mc Andrews, KYCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707431258493
Basically voided my warranty...
It's spring time in the country. We get a random bug every now and then. My oven hasn't been used since February. It's just sitting there. He opened the oven and I noticed a small bug. I didn't even see what it was. I DO NOT HAVE AN INFESTATION OF ANY KIND!!! This is a brand new oven. I can submit photos of any part you need to see. Inside or outside and prove it's still perfectly clean and like new!! I am so upset.
Mendy P,
Stanton, KYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1775252349241
Washer repair
Disappointed. Washer not fixed. Dud an excellent job of trying to sell me unwanted services, however unprepared to fix the washer.
Felisha W,
Huntington, WVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1762478163482
Replace handle.
You technician was honest and capable. But your estimate for labor to install a handle on an oven door is outrageous. No wonder Sears went out of business. You should be reported to Attorney General of West Virginia!
Joseph M,
Ona, WVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1759786729693
Kitchen range stove
Didn't fix my problem with stove I'm not satisfied with it
Dorothy P,
Campton, KYCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1735339207469
Whirlpool Dryer
Mark put in a fuse that wasn't made for my Whirlpool Dryer . When I started dryer the fuse blew out and the heating element stopped working. Mark charged me over 400.00 dollars and knew he put in the wrong fuse . I would please like a refund. You can contact me if need any questions answered.
Beverly C,
Jackson, OHCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1728077516074