316 Service Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mom B
My tech was extremely helpful and knowledgeable. He showed me some easy maintenance things.
Customer service response - Thank you for your review! We're glad to hear that our technician was helpful and knowledgeable, and that you found the maintenance tips useful.
Sears Home Services on October 10, 2024
Anita K
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 26, 2024
Bob (
I got a call in the morning with an estimated time of arrival that was right on. He was professional and courteous when he arrived. He explained what the problem was in terms I could understand. Everything you hope for when people are Coming to your home.
Customer service response - Thank you for your detailed feedback! We're delighted to hear that our technician provided a timely, professional, and clear service experience.
Sears Home Services on September 18, 2024
Bonnie C
Virgil has helped us so much, so many times! He always goes above and beyond to make sure our appliances are working right. He also is super easy to work with, communicates well & helps us understand exactly what is taking place. He is an incredible representation for what good, trustworthy, hard working people look like!
Customer service response - Thank you for your wonderful feedback about Virgil! We're thrilled to hear he consistently provides exceptional service and represents our values so well.
Sears Home Services on September 05, 2024
Liz F
Excellent service and promptness! Very pleased
Customer service response - Thank you for your positive review, Liz! We're delighted to hear you were pleased with our excellent service and promptness.
Sears Home Services on September 05, 2024
Kristine J
Mickey was excellent. He was quick to diagnose and also provide feedback and recommendations to my warranty company.
Customer service response - Thank you for sharing your experience with Mickey! We're glad he was able to provide quick and helpful service, and we appreciate your feedback.
Sears Home Services on September 04, 2024
Tammy C
Joe was very helpful, friendly, detail oriented, very thorough and was wonderful to work with. He went above and beyond multiple times while here to help me get my appliances fixed correctly. Asked if I had any concerns or questions and answered all of them. I am so glad to have Joe as a Repair Tech in my area to help. He is the best!
Customer service response - Thank you for your wonderful feedback about Joe! We're delighted to hear he provided such thorough and attentive service, and we're proud to have him on our team.
Sears Home Services on August 21, 2024
Bill B
The technician was friendly and efficient.
Customer service response - Thank you for your feedback! We're pleased to hear that our technician provided friendly and efficient service.
Sears Home Services on August 21, 2024
cindy M
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on July 25, 2024
Patty D
Joseph was very attentive, friendly and went above and beyond the call of duty! We were lucky to have him be assigned to us!
Customer service response - Thank you for sharing your positive experience with Joseph; his dedication is a great representation of our team's commitment to going above and beyond. We're thrilled to hear he made a difference in your service experience!
Sears Home Services on July 25, 2024
