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53 W Towne Mall C Reviews
Read reviews from customers who used our services at 53 W Towne Mall C
Total reviews
178
Average Rating
4.8/5
Nice
He tried to fix the issue but it is not fixed.
Ann S,
Merrimac, WIWish I knew the price breakdown ahead of time
I wish I knew separate costs for the part and the labor. I was told the total first and then later saw the breakdown on the receipt. I was charged over $300 in labor for less than 15 minutes of work. And it was something I could have fixed myself once the problem was diagnosed. I should have just paid for the diagnosis.
Anna K,
Fitchburg, WIAwful
Tech came out three times and didn't fix anything. Actually made things worse. Replaced ice maker, which did not actually work after replacing . Also broke freezer in the process.
Amalendu B,
Madison, WIHorrible
The air conditioner was not working after waiting a week for somebody to come.The person who came just analyzed.It was a simple wiring problem.He refused to do it that day and left.
Timothy J,
Madison, WICustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1753738529332
Unit still does not work
Anthony came to repair the AC unit which has not been functioning properly for some time. He checked a few things and said everything is fine and he will submit a claim to the insurance to see what they want to do. I challenged him on this and I feel this wasn't the proper diagnosis. Since then, the unit has stopped cooling and runs constantly. I also have not seen any communication from the insurance on what they were going to do. I am unhappy with this level of service considering we waited for a week and a half for this appointment.
Phil &,
Belleville, WICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1751924956836
Not qualified
Communication was good at first. He did not fix the refrigerator properly. It was noisy and does not cool. No response from your company, and claim was closed. Not happy. Still not fixed as of 8/3/2023.
Joseph G,
Cuba City, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691096557174
Help!
The washing machine still does not work. It will not drain.
Lora L,
East Dubuque, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922128232
appliance repair
ho long will it take to get ice in the tray
David S,
Fitchburg, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1690415293301