Appointment Lookup
802-552-4364
43 E Towne Mall Reviews
Read reviews from customers who used our services at 43 E Towne Mall
Total reviews
158
Average Rating
4.8/5
still having problem
He was on time and tighten a lose wire but didn't fix the problem.
Trina H,
Madison, WICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1731545475439
Good technician, poor service window's, poor clean up
Good, pretty knowledgeable technician. Had to come back to our house 3x to fix a dented door. First door was damaged straight from the factory. Second door was in installable condition & installed, but unfortunately had faulty components inside straight from the factory & the water dispenser didn't work so he had to order parts & come back a 3rd time a week later. Luckily he was knowledge as what the issue was & ordered the right parts & had us back up & running after the 3rd visit. I gave a 2 star rating for a few reasons: 1. He didn't take off or cover his shoes during his visit & since it was in the middle of winter, he brought in slop & dirt into our home leaving a mess on our floors that he didn't offer to clean up when he left on any of the visits. 2. The last 2 visits he dropped ice cubes on the foor & never bothered to clean up so we had random puddles on the floor. He also left water that leaked from the fridge on the floor that he never cleaned up on 2 occasions 3. During all the visits there were faulty components & the were all left behind along with all the packaging. Not a big deal other than now I have 2 full size kitchen doors in my garage that I'm left to dispose of on my own & my cost. When I asked if he would take them he stared that I could dispose of them & the packaging. The 3rd visit he also kefy all the packaging & garbage behind leaving me to take care of it. 4. During the testing of his repairs, he grabbed whatever was convenient nearby to put water into w/o asking permission when I was literally in the same area as him. 5. The service window provided SUCKS! Given a time window of 8-5 which requires one to take off a full day for a 1 hr appointment.
Chris K,
Pardeeville, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1706308104508
washer repair
Even after Three visits washer is still not operational
Christopher M,
Madison, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699570345836
Service
Tech was nice but the part that was installed didn't work in fact things got worst.
Stephen K,
Portage, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344900209
appointment
Starting from the day the appointment was set, I cancelled the appointment with CHW. Many times, every time the appointment was mentioned, NO FOLLOW-THROUGH AT ALL WITH CHW. I said it was cancelled, CHW SAID IT WAS CANCELED. NO NOTICED TO SERVICE REP. CHW REFUSED THE CLAIM EARLY ON. GET YOUR ACT TOGETHER.
James C,
Sun Prairie, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1755906346254
Late
Late notice Canceled 3 times. Not happy. Bad schedule each time.
Ken T,
Sun Prairie, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735092250300
Excellent experience with John.
We found John to be very kind and helpful. His work was excellent.
Roland C,
Madison, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1708537084446
Waste of time and money
Both techs were polite and early. I was never provided a specific time by dispatch. Only 8 to 5. Immediately upon entering techs said they couldn't help. Had to convince them to try. Problem was not addressed. Appliance was not reassembled or put back. Repair quites were the same as buying a new appliance. This was a waste of time and money. I will never use Sears again and will absolutely never recommend this service. This was the stuff of bad comedy.
John Doe,
Madison WICustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695419529833