2500 Milton Ave Reviews

The technician left before it was verified that the AC worked. And it does not work.

Review of Repair Technician John Janesville I am extremely disappointed with the service we received from John, an older repair technician who came to our home regarding our washer/dryer issue. This was not simply a disagreement about a repair. We repeatedly explained the problems we were experiencing, including that this appliance had already required multiple repairs and that we considered it a potential fire hazard because it was not operating correctly and was increasing our energy bill. My mother and I tried to explain the history of the appliance and why we believed it needed to be replaced rather than repaired again. Instead of listening to us, John proceeded with the repair anyway. He also told us that his handheld system showed that the appliance needed to be repaired, but that does not explain why a replacement request was not submitted when we clearly explained that this was the third time we were dealing with the same problem. The timeline was also unacceptable. John came on August 2, and because parts were needed, we had to wait until August 18 for the repair to be completed. After all of that waiting, we are now being told by Best Buy that the appliance is marked as “repaired” rather than eligible for an exchange. This is extremely frustrating because we believe a replacement request should have been submitted in the first place. What bothered me most was the way we felt dismissed when we tried to explain our own appliance and the problems we had been experiencing. As a Black family, we should not have to feel like our concerns are being ignored or that we are being talked down to when we are explaining a serious issue in our own home. I felt that there was a racial component to the way we were treated, and I believe this interaction deserves to be investigated. I am requesting that Sears and/or the appropriate repair company investigate this technician’s conduct and the documentation associated with this service call. I also want the company to review why a replacement request was not submitted despite our repeated concerns and the appliance’s repair history. If this appliance fails again, we may now be left paying hundreds of dollars for another appliance because the technician chose to repair it instead of properly documenting our request for replacement. That is unacceptable. Customers deserve to be listened to, respected, and taken seriously regardless of their race, background, or how much the technician assumes they know about their own appliances.

Your technician came and did nothing but look up the code like I did it told me the main boad went out. When I fill out the information online I told you what the code was I told you what the model number was and I told you what the serial number was. Then he didn't remove anything from the washer he didn't even look at it and then charged $200. Then was told the part was $300 and the labor was basically $300 and I was going to be charged $700. I guess I should have listened to chat GPT. Chat GPT told me exactly where I could get the part oh he paid $180 and it took 5 minutes to install. Don't use them

Business is not at location. It’s a lens crafters and star bucks.

The service technician did not do anything except look on his phone and say that we use too much soap. He did not take the dishwasher apart or check it over to find out why it was leaking. I had someone go over to clean it after I paid $129 for the Sears Tech and thinks it could be the discharge pump which is a $40 part.

I was charged $500 to replace a thermal heating unit in my whirlpool dryer. Found out the part was $17 from Amazon and they charged over $100 for that part and then additional $350 for 20 minutes of labor to install. There was no way to reach a person ahead of the technician showing up to discuss the price. There was also not an itemized bill shared with the customer. I had to ask the technician and he just verbally gave me the information. Very poor customer service and definitely major price gouging.

Paid $220 and didn’t fix the grill. Will never use you again and will not recommend it his service to anyone.

I went on their website to set up an appointment for someone to come and fix our dryer I filled it all out and then I was a little bit shocked that there was nowhere on there to tell the service tech what the machine was doing so I typed it in and I got an appointment within a day or two the technician shows up and he has no part with him but they charge me $119 to come and tell me what was wrong he said oh yeah it's just a circuit board he says and then he asked my wife do you want to schedule us to come and fix it it's another 400 or whatever dollars she said I'm not sure so he leaves and basically that ended our service call so then I had to go through the hassle of doing it all over again and I had to talk to AI I asked AI I says well the technician bring the part that I need the AI said oh sure I'll make sure that they do the guy shows up two days later again no part I had to get three service calls and it cost me close to $600 to get this dryer fixed and it was just a part that took him less than 5 minutes to put in I think it's a scam all is they're trying to do is to get you to join their service contract which the cost you around $60 a month $720 a year just to have a warranty on all your appliances that's my opinion take it for what it's worth

Our fridge is still not fixed after 3 services. Very frustrating

Sears/Sears Home Service/Kenmore I have documentation to support statements of fact. I called to have my refrigerator serviced as it was not cooling at all. After dealing with the AI system for far too long, I finally got a person who talked me in to their home warranty and stated the compressor was under warranty per the serial number of the fridge. I scheduled an appt for the next day (Valentines day). The tech arrived and stated the compressor was under warranty but labor was not and another needed to be replaced as well. He quoted a price ($562.44) to repair the fridge, I signed it and paid for the repair in order to get the parts ordered. The parts arrived and I scheduled the return appt for 2/18. A different tech was to arrive at 9am. He called at 845am and stated that since the compressor needed to be replaced, he would need to stop by a store to get a part for repair, but would not be long. After no calls all day, he arrived at 245pm, brought in his equipment and went in to kitchen. A few mins later he asked for a waiver to be signed for any damage he may cause and said he would have to use a blow torch for the repair, after a bot of back and forth I signed the waiver explaining that melting my floor was not an option. A few more mins later he got my attention to tell me that the compressor was not covered by the warranty and it would be an additional $500. I explained the woman on the phone verified with the serial number and the first tech did as well, it would be covered by the manufacturers warranty. He insisted it was not and tried to force me to pay the additional $500. I got the impression he either did not want to do the job or did not know how to do the job. I told him I signed the quote and paid already, we have a contract. He was not interested in this info and stated, I would have to pay. I refused and told him to leave. The parts remained at my house as I had paid for them. I tried to call the company about this price gouging and fraud behavior. They stated they could not do anything or see anything since the tech was still on site. I found he was sitting in his vehicle a few houses down. He sat there longer than he was in my house, still "on the job". I was very upset after being transferred to multiple different departments and ultimately being told that I was stuck and would have to wait until the next day to talk to anyone. I clicked on thr link in the appt and rescheduled for the next day hoping to get someone else who wanted to work/knew how to complete the work. At 8am the very next day the original tech arrived, I explained the events that had transpired. He apologized and stated that he should have been the one to come back, but now it would be an additional $500 for the repair. I told him to take the parts, refund the money, and have a supervisor call me. He showed me on the phone he was going to refund the initial payment ($562.44) minus the diagnostic fee of $119. I advised him on the job it showed a coupon code and the diagnostic fee was $59.50. He adjusted the refund and showed me on his phone the amount would be $502.94. I agreed and he took the parts. I called the company to report this interaction, cancel the home warranty, and insure the refund was going to happen. After being transferred to multiple departments I spoke with an agent who refused to cancel the home warranty and stated "Sears can not treat people like this, that they would make it right". I agreed to wait for it to be escalated but his manager was on the phone and would call shortly. 6 Hours later I called back and was transferred to 6 different departments before getting to "Loyalty". A very nice woman explained that the job had to close before anything could be seen or escalated. I agreed to call back 24 hours after the appt. So after 24 hours (Friday afternoon) I called back for "Loyalty" and was transferred to 7 different people who stated there was nothing on file, nothing they could do, it was the responsibility of another department. I finally got a person who stated a refund had been issued for $443.44