2500 Milton Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sandy S
John did an excellent job and was very professional and that is what the 5 stars represents. The scheduling process, however, was very frustrating as the communication for that was below acceptable standards. This is only due to the AI process and not being able to talk to a live person. This is no fault of John's. Sears needs to improve the communication process for that. Our appointment was rescheduled 3 different times.
Customer service response - Thank you for your review, Sandy! We're happy to hear that John did an excellent job and was professional. We appreciate your feedback on the scheduling process and will work on improving communication.
Sears Home Services on June 16, 2025
Julie H
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 15, 2025
Donna V
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 10, 2025
Dawne B
John, is always professional.He has been to my place in the past to service appliances. He is very personable and kind. Thanks John’s for fixing my dryer today. 😊
Customer service response - Thank you for your review, Dawne! We're happy to hear that John was professional, personable, and kind while fixing your dryer.
Sears Home Services on June 09, 2025
Saumil M
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on June 03, 2025
Ron B
He was on time and the service was handled quickly. My only problem was we received notification the part wasn't in and they cancelled the appointment when we had the part sent to us. They had sent 3 of the same part. That was not the repair persons fault. He did an excellent job.
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on June 03, 2025
Susan B
Fixed my washer and it’s working great
Customer service response - Thank you for your review, Susan! We're happy to hear that your washer is working great after our service.
Sears Home Services on May 26, 2025
Lori Z
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 21, 2025
Jan G
Tony was professional, on time, pleasant , and quick and efficient. Couldn’t be happier with his service.
Customer service response - Thank you for your review, Jan! We're happy to hear that Tony was professional, on time, pleasant, and efficient, providing service that met your expectations.
Sears Home Services on May 18, 2025
Sara A
Michael was fast and efficient.
Customer service response - Thank you for your review, Sara! We're happy to hear that Michael was fast and efficient.
Sears Home Services on May 13, 2025