5401 6th Ave Reviews

Read reviews from customers who used our services at 5401 6th Ave


Total reviews

245


Average Rating

4.8/5

Zero stats
August 27, 2024
Overall rating

He did not fix the problem but said the dryer was working fine.

Kathleen Garfield,

Gig Harbor, WA

Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.

Sears Home Services on 1724795052126

Professional, skilled, technician
March 07, 2024
Overall rating

Tech was very thorough, going through our fridge, diagnosing all the components in the back and in the freezer compartment. He found some problems which are associated with fridges poor cooling and excessive noise. Appreciate his attention to detail.

Jeff S,

Gig Harbor, WA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.

Sears Home Services on 1709861596778

No help
February 11, 2024
Overall rating

Attitude sucks would not help me get vent back on dryer. I am 84 yrs old and trouble walking. He just said not my job

Joyce B,

Tacoma, WA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .

Sears Home Services on 1707768282390

Your technician was terrific.
September 24, 2023
Overall rating

The ability to get an appointment or get assistance is extremely difficult. If one needs to talk to someone to get help it is almost impossible. Most frustrating!!!! I'm about ready to change companies. Please change your telephone prompts to allow getting to a person easier.

Richard H,

Tacoma, WA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .

Sears Home Services on 1695677593051

What a waste - not happy
July 27, 2023
Overall rating

The advertisement for preventative maintenance is very misleading - the technician did absolutely no maintenance on our Dishwasher at all. All he did was explain the various working parts of the appliance to my wife. A total waste of money for sure. It's a rip.

Brad B,

Federal Way, WA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1690493698335