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5401 6th Ave Reviews
Read reviews from customers who used our services at 5401 6th Ave
Total reviews
245
Average Rating
4.8/5
David
No problems. Very mice, Checked the dryer and explained how seum works,
Catherine S,
Tacoma, WATechnician polite but left me with problems
When the technician left I had water seeping out of the bottom of the freezer. Freezer seems to be working but the ice that had formed must still be melting.
Stuart C,
Gig Harbor, WAProfessional double d/w repair challenge
Hi, Jacob was a 10 on politeness and customer service and professionalism. I lowered his score because he didn't check to make sure my top d/w still worked after he left. Now it has an error code: FC 1 and I have to wash all my dishes while waiting for parts on the lower d/w. I think it has something to do with the fact he tried to get the beeping off for us, as it's annoying. He found a way. But inadvertently the consequence is the d/w doesn't know which drawer I'm trying to start.
Reynolds,
Gig Harbor, WAEvaluate Fridge Icemaker
Don't like not being able to schedule appointments morning or afternoon. 8:00 is too early. He said needed new door because a wire between door and fridge was broken. Didn't make sense. Can't replace wire?
William J,
Tacoma, WAProblem still happening
He was ver professional but the same problem is still happening
Toni B,
Tacoma, WARefrigerator
Great customer skills. My refrigerator is still not working. It is hotter inside then my house.
Dan S,
Gig Harbor, WAFreezer repair
Matias is a really nice guy who struggled for hours to revive our freezer. I was suspicious it may not work when he left, and unfortunately, I was right. It was obvious to me that soldering was beyond his scope of expertise. I hope the next tech doesn't need more of the same parts, I almost guarantee they will. Summation: nice tech, needs more training.
Tammy W,
Maple Valley, WAIncompetent and argumentative to boot
Tech was incompetent and had to phone a supervisor multiple times to walk him through basic diagnostics on my wall-mounted microwave. When he determined that the required part is no longer available, he reinstalled the microwave crooked and did it in a way that will force me to damage/destroy the trim kit in order to replace the unit. Then, he had the audacity to tell me he did me a favor by pulling the wall mounted unit off the wall to diagnose it. Argumentative, rude, combative, and completely unprofessional. I'll never call these guys for help ever again.
Ken H,
Tacoma, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1778793885198
Buyer beware
Employee fixed the issue with gas cooktop within 30 minutes of arriving. No problems with that part. Then told to "SIGN at the X" on his phone. Told to "sign at the 2nd X", again, without discussion. Not told exactly what I was agreeing to with my Signature. Asked employee "What are my told charges for your work today?" Verbally told one amount and electronically invoice/receipt emailed at a much higher amount. Called employee immediately after he left residence and several other times. Employee did not return any of my phone calls. I will never ever use Sears Home Services for in home repairs of our appliances.
Jerry Y,
Federal Way, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731105277197
Review of Sears Home Service NOT the texhnician
Need was great. How you schedule service is awful. This appointment was 2 days later than we scheduled it, not because we changed the appointment but because you did without informing us. Won't use your service again
Elizabeth L,
Tacoma, WACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1724969311453