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5401 6th Ave Reviews
Read reviews from customers who used our services at 5401 6th Ave
Total reviews
245
Average Rating
4.8/5
Efficient and Courteous
Curtis was very efficient and courteous. On both of his visits.
William D,
Gig Harbor, WA5 star
Easy. Open. Educational. Professional. Honest. Clear. This is the kind of service I look for but never get anymore. Brandon was great. Thank you.
John B,
Federal Way, WAExcellent Service
Charles was very friendly and went beyond by explaining things I can do to prolong the life of my washer even longer. And also tips on my dryer. He explained everything , very knowledgeable. Thank you, Charles.
Kathryn C,
Tacoma, WAGreat service!
Very communicative, prompt, and quick. We're grateful for the level of service we've received.
Isaac W,
Tacoma, WAHe was absolutely on time, he knew absolutely what to do, he
He was absolutely on time, he knew absolutely what to do, he did a fantastic job, give him a raise!!. Fred
Attn M,
Tacoma, WAgreat service
Robert did a great job on our range. Prompt and complete.
Michael D,
Federal Way, WABrandon 5 star rating
Brandon did a great job! He was friendly, polite and fixed my washer quickly. So happy with him. However your warranty service I am not pleased with. My washer broke at the end of April. The first appointment I had scheduled with you was on 5/7/25. Due to your scheduling it was postponed 2 times. Tech finally arrived on 5/21 but didn't have the correct part and had to order it. Rescheduled for 5/28 to fix it. Due to your scheduling, that was postponed until today 6/5. Brandon showed up today and finally fixed it. It took you 7 weeks to get my washer fixed. Very poor customer service on your part.
Joan S,
Federal Way, WABest technician
Seasoned professional, in and done quickly. Patient, trustworthy and friendly.
Donna T,
Gig Harbor, WACurtis was great. Everything else sucks.
Curtis was polite and professional. The entire process otherwise was ridiculous. Originally my husband made the appt. and put in the notes to contact ME (as he works on base and cannot take his phone into his building). This note was not passed on. Neither was our gate code. I called and they said they were passing the info along. They never did. So I took a day off work and sat around all day for nothing. Not Curtis' fault, though he could have scrolled to my name and hit call to get into the gate. Guess he didn't notice that. It happens. So I called again and said I need to reschedule. They took my information and said I would get a call back within the hour to reschedule. The call never came. So I went online and made a new appt. And now it appears they automatically also rescheduled the original appointment. Good grief. Get rid of the AI and out of country outsourcing. Customer service is AWFUL. Will never use again. Curtis was A+ by the way.
Angela M,
Gig Harbor, WAGreat service
Was very pleased with service. Tech was very thorough and was able to diagnose and fix the problem quickly
Debbie D,
Federal Way, WA