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4502 S Steele St Ste 100 Reviews
Read reviews from customers who used our services at 4502 S Steele St Ste 100
Total reviews
155
Average Rating
4.8/5
bad
after the technical left i try my microwave and is not working i feel very frustrated
Claudia L,
Tacoma, WACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1741137290872
Unprepared technician
When the technician called, he said he was 30 minutes out and to see what was wrong with our washer I said no, sir you're coming to repair my washing machine since the parts are here. When he got to the house, he stated we had too many parts and that he needed to return them. He wanted to do that before trying to fix my washing machine as in not doing the job we said no please repair the washing machine and whatever extra parts got ordered then you can take them and return them. We felt as if he did not want to actually work on the washing machine.
Donnita W,
University Place, WACustomer service response - Dear Donnita thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1740004380195
Awful
Dealing with your company is an awful experience. Three service techs, over four months, and all of them failed to provide a solution. Jordan came by twice, and did absolutely nothing, just blamed the prior service techs for not making the right diagnosis. What sort of company doesn't have replacement parts for a refrigerator? Your company. Unprofessional in every way. The service appointment I had today with Jordan, he at least called "my insurance" company to tell them he had no solutions as to how to fix my warrantied refrigerator. I had an appointment scheduled for Saturday, and at some point it was changed to today. So I had to call into work, to be available to witness your awfully coordinated services in action. Jordan arrived at about 3:45PM(PST)- He didn't actually try to fix anything, just offered excuses as to why "my insurance" company didn't authorize the purchase of a refrigerator door that is under warranty. He also claimed that "my insurance" company closes at 3:00 Pacific Standard Time because they are two hours ahead. Well, low and behold Jordan was able to call them, and he learned something new today! They close at 7:00PM Central Standard Time(5:00 Pacific Standard Time.) I would encourage your brilliant service techs to share that information amongst each another, so they don't continue to tell customers wrong information. What am I supposed to do with this box of useless, three month old refrigerator parts your professional service techs left behind? 0/10 service and support.
Curtis R,
Lakewood, WACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1703026846833
Charles had no clue how to work on my refrigerator!
Charles broke my water spigot trying to get the cover back on! Also my ice maker is worse now after he came! when you push the lever for ice water - it runs behind the cover onto the ground!!!! I've called to get it taken care of or a refund and nothing! Terrible!
Becky C,
Tacoma, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695506471592
something is terribly wrong
The refrigerator is not cold and the freezer is defrosting and there is still no ice. What can possibly be wrong. Please , please get the darn thing fixed.
Mildred B,
Lakewood, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691009222559