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4502 S Steele St Ste 100 Reviews
Read reviews from customers who used our services at 4502 S Steele St Ste 100
Total reviews
155
Average Rating
4.8/5
Refrigerator Ice/water dispenser
Isaac was very professional and courteous. He agreed that the water/ice dispenser was poorly designed and apologized that he could not totally eliminate but did improve the problem.
Duane S,
Gig Harbor, WAConfident, clear, friendly, informative, knowledgeable
Confident, clear, friendly, informative, knowledgeable: He explained what he was doing, analyzed the problem, got it done. He was patient with my questions and he answered them. And he helped us save money. Fred
Fred Mayovsky,
Tacoma, WAWasher repair
Fast, courteous, got the job done. Very pleased with the experience.
Michael P,
Tacoma, WAWasher Diagnosis
Brian very kindly delivered the bad news that our 6 year old LG washer had a bad bearing, the repair of which was greater than the cost of a comparable new machine. This situation is the norm, said Brian. Appliances currently in use have an expected life of 7-10 years.
Diane S,
Vashon, WAOverall Service from Sears Service Center
This has been the worst service in my life . I was without a refrigerator for 2 weeks . I had to buy ice every day at least 4 bags a day and deal with a wet floor every day plus I had to throw out all my freezer food so that is costing and has cost me a bundle of money. I purchased that refrigerator from Sears in 2019 and I am by my self . Plus I pay about $85 a month for 210 warranty service . I will be exiting from your services as soon as I know my refrigerator is not going to break down again . Horrible and Horrendous service . I am quite disappointed and dissatisfied with my experience. 2 weeks without a refrigerator is unacceptable.
Evette Geer-Stevens,
Lakewood, WAGreat service
I did not take long for Brandon to find and repair the problem. But it would have been nice to know that I was going to be at the end of his day. He arrived at 4:50 and finished at 5:10. A mod accurate window of service would have been appreciated. Brandon was great tho.
Jayne C,
University Pl, WARepairman
After the 3rd time the problem with the ice maker. In our whirlpool refrigerator was fixed. Thanks you.
Mayra Y,
University Pl, WAOven not working
Late according to eta. Not sure he was right about what was wrong but in same way to much to repair
Ladonna S,
Tacoma, WADidn't dig deep enough
He was trying to save me money. He assumed that I only needed one part but the problem was more complicated. I had to have another tech come out and actually fix the washing machine and soon I'll need another one. I was not taken care of fully and in the end I ended up spending more more than I would have if he had stayed in the first place and fully diagnosed the problem. He told me if I just got this one part it would be fixed and I could put it in myself. But that didn't work.
Jennifer S,
Tacoma, WACustomer service response - Jennifer , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1779210934782
Washer & dryer
Technician broke the Mounting bracket on my washer and cannot be repaired my dryer. The circuit board burned out cannot be repaired. Was told I would hear something within 72 hours and never heard anything regarding my washer and dryer of what you're going to do you guys need to pay me so I can get a new washer and dryer?
Faye B,
Tacoma, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1779228206687