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15711 Aurora Ave N Reviews
Read reviews from customers who used our services at 15711 Aurora Ave N
Total reviews
336
Average Rating
4.7/5
Service Tech performed inspection and appropriate work well.
Larry V,
Customer service response - Thank you for your feedback, Larry! We're happy to hear that the service tech performed the inspection and work well.
Sears Home Services on 1737428986247
Jonathan E,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1736823508856
Emily (,
Customer service response - Hi , thanks for the rating! We're happy to hear you had a positive experience. If you have any ideas on how we can earn that extra star, please let us know.
Sears Home Services on 1723603849187
Even though he was unable to fix my fridge, he told me what the problem was and how to go about generating another service call.. fingers 🤞 it's fixed soon.
Jessie K,
Customer service response - We apologize for the inconvenience you experienced with your fridge. We appreciate your feedback and will use it to improve our service in the future. Thank you for taking the time to leave a review.
Sears Home Services on 1706709137064
I would rate Tyler 5 stars but the whole experience have made me decide I will NEVER call Sears Appliance Repair. Charging me $359 plus tax of $33 for a total of 45 minutes is outrageous. It took Tyler less than 15 minutes to install the outrageously priced small part ($355) but was told, when I complained about the cost that it was Sears' policy to set a price on each kind of job. Well, Sears, I have written a similar review on other websites and I hope it costs you.
Linda M,
Customer service response - We understand your frustration with the pricing, Linda, and apologize for any inconvenience. We're glad to hear Tyler provided good service, and we appreciate your feedback.
Sears Home Services on 1762738360887
Efficient but grouchy
Inez G,
Customer service response - We're glad to hear our service was efficient, and we apologize if our demeanor was less than pleasant. Thank you for your feedback, it helps us improve.
Sears Home Services on 1717396695168
Technicians were good and eventually solved the issue. On the other hand, the automated scheduling and confirmation system was not user friendly nor efficient. Direct contact by phone should be available to address immediate issues. Repeated cancellations, by Sears, of scheduled appointments on the day of the appoint was unsatisfactory. Additional lead time is needed if an appointment needs to be rescheduled.
Darkwolf,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746068852113
I had requested deep cleaning for washer and dryer. The technician came and finished within 30 minutes and I had specially requested all the lint be removed from the dryer. The dryer and washer were both not cleaned well and I had to go back and clean it. Not worth the cost. Would not recommend.
Avisha S,
Customer service response - We apologize for the trouble you've faced, Avisha. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726979852090
Not a review of this specific location or any of their mechanics but Sears Home repair itself. Scheduled a repair for my refrigerator on Monday 6/8 and they only had availability on Thursday 6/11 from 8-12. Fine. By Thursday, my refrigerator had stopped working altogether and needed urgent repair. I updated the service request appropriately. Thursday comes and goes, I’m told they’ll arrive between 9 and 11. Then arrival time is updated to 11:20. Then I get an automated text that “Sorry, no one can come to you today; can we reschedule? Our next opening is Wednesday, 6/17,” nearly a WEEK after my original service date. No communication from any real people, their chat is horrible and doesn’t offer anything other than preset inputs, you cannot speak to any representatives and they just send automated texts and emails. Don’t use Sears just go to a local appliance technician directly.
Reagan W,
Customer service response - We apologize for the trouble you've faced, Reagan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781483668426
he did not fix the dish washer,he said should replace a new one but till now no replacement happen why?
Rodrigo R,
Customer service response - We apologize for the trouble you've faced, Rodrigo. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780616275561
