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15711 Aurora Ave N Reviews
Read reviews from customers who used our services at 15711 Aurora Ave N
Total reviews
336
Average Rating
4.7/5
Bob arrived promptly and quickly diagnosed the (irreparable) problem, as well as gave good advice on how to proceed before replacing the washer.
Karen E,
Customer service response - Thank you for acknowledging Bob's promptness and efficiency. We're thrilled to hear about your positive experience!
Sears Home Services on 1720150684023
Great experience!
Kevin D,
Customer service response - Thank you for sharing your great experience with our repair service! We're thrilled to hear it was a positive one.
Sears Home Services on 1720018220555
Service personnel arrived at the expected times and got right to work - completed the job and picked up after themselves. Personable and knowledgeable professionals! Demonstrated to be technical SMEs! Thanks guys!!! Reaching out to customer service on the other hand was not the greatest experience. Too long a waiting period on the phone, scheduled twice and got 2x No Shows - we’re told appointment was scheduled, but no tech was assigned to the order request; finally, after attempt #3, we got techs out.
Cindy A,
Customer service response - We're thrilled to hear our service team did a fantastic job, and we appreciate your recognition of their professionalism and expertise. We sincerely apologize for the inconvenience with our customer service and scheduling mishaps, and we're actively working to improve this aspect of our business. Thank You for your feedback.
Sears Home Services on 1719919416280
Yianni M,
Customer service response - Thank you so much for the fantastic 5-star rating, Yianni! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1719797987498
First class service with William
Peggy V,
Customer service response - Thank you for your kind words about William's service. We're thrilled to hear you received first-class care!
Sears Home Services on 1719549492045
Linda Q,
Customer service response - Thank you so much for the fantastic 5-star rating, Linda! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1719476025692
Curtis was very knowledgeable & helpful. He was the second repairman send out and was able to figure out what was wrong. Unfortunately didn't have the equipment to fix it but help me get the information to the protection plan. I was then able to schedule another appointment.
Denise F,
Customer service response - Thank you for acknowledging Curtis's skill and helpfulness. We apologize for the inconvenience of not having the right equipment on hand, and we're glad he could assist with your protection plan.
Sears Home Services on 1719284190412
Karen P,
Customer service response - A big thank you, Karen, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1719197170065
Curtis was absolutely wonderful!!! Fixed my oven in no time😁
Laura E,
Customer service response - We're thrilled to hear about your positive experience with Curtis and the speedy repair of your oven. Thank you for your kind words!
Sears Home Services on 1718864029737
Once he got here today he was great, quick and cleaned up everything. However, he was supposed to come yesterday and I waited all day and got no messages or anything. I finally was able to talk to someone on the phone and reschedule for today. Once it got the text that he was on his way, it’s was over an hour before he actually arrived.
Faryn S,
Customer service response - We apologize for the inconvenience caused by the delay and lack of communication, but are glad to hear the service met your expectations upon arrival. Thank you for taking the time to provide your valuable feedback.
Sears Home Services on 1718864313088
