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15711 Aurora Ave N Reviews
Read reviews from customers who used our services at 15711 Aurora Ave N
Total reviews
336
Average Rating
4.7/5
I would leave a lower rating if I could. I scheduled a service appointment for my Kenmore dryer, and was sitting in front of my house when I got a text message saying “sorry we missed you!” There was no way to speak to a human and when I tried to reschedule I ended up spending 10 minutes in a nightmare AI text circle and never got a resolution. I’ll just schedule the repair elsewhere and hope my wet clothes don’t get mildewed in the meantime.
KC C,
Customer service response - We apologize for the trouble you've faced, KC. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746769030273
my dryer isn't fixed
Julia S,
Customer service response - We apologize for the trouble you've faced, Julia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745883848004
Brett B,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1742433429240
Horrible experience 😪 my washer needed repair and I schedule an appointment with sears repair, they schedule me a week from the day I called. I was given a window from 8 am to 5 pm for the repair person to show up. I had to take time off from work otherwise no one was going to be home for them. They texted me a day before to remind me of my schedule repair but on the day that there were supposed to show up THE NEVER DID. they didn't even texted me called me to tell me anything I kept logging in on their website to see if they canceled it but everything looked like they were going to show up. Fortunately I found a local repair business *Appliance Repair Guys* I was scheduled an appointment next day he showed up on time and fix my washer for a fair price. If you are in Arlington WA. You know who to call. Sears Repair you not only made me loose money but most importantly time, shame on you.
Florencia F,
Customer service response - We apologize for the trouble you've faced, Florencia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733674427489
CHUCK W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1728551867258
Repair man 7/23/24 - said he could not find a leak.scheduled recall 8/20 for 8/23/24. Found problem. Left, closed claim. Said call back when I get approval from HSC And file new recall claim. HSC did not approve claim. Will pay part of new machine. Not worth cost of HSC.
Mary P,
