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701 5th Ave Reviews
Read reviews from customers who used our services at 701 5th Ave
Total reviews
201
Average Rating
4.7/5
Replace electric dryer knob
The technician is not friendly, my questions were not addressed.
Victoria A,
Seattle, WACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1753392665029
Survey The problem causing a water leak from my Amana refig
Dave did not seem willing or eager to try to solve or locate the problem, in fact he seemed to make it worse. He toldl us that he was giving us a good price. Told us to call a plumber and charged us for his advice. His manner was offencive.
Patricia G,
Seattle, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723585497685
Better than the last repairman!
James did not insult us (as the last guy did) and quickly discovered the gasket on the freezer was distorted. He removed it and smoothed it out. This morning the freezer seems to be working fine. BUT the refrigerator is still stuck on 60 (degrees, that is) this morning. I just NEED a working refrigerator. James was great, but we are still where we were 7 days ago!
Sue M,
Seattle, WACustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720647304220
Not experience technician
Did not know what they're doing not satisfied service jdjdjdjdidid
Anisa O,
Seattle, WACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1773436759527
Dryer indicator warning
The service provider was rude to our tenant. We had been trouble shooting the dryer not working on higher heat cycles. His solution was to run on delicate.
Pat G,
Seattle, WACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768946682485
No service received
Time and time again no shows by repair person. No calls to let me know if they were going to come. Time frame of 8am to 5 pm is ridiculous. My microwave is not fixed because no one came to fix it.
Gina C,
Seattle, WACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760996830905
Washing machine
Technician did not open the panel of the washing machine to confirm issue. Just went off his experience. There was no true diagnosis. could have diagnosis's over the phone. he spent more time telling me how to move my appliances around than disgusting the issue at hand.
Valerie P,
Seattle, WACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752788326863
Quite disappointed with my washing machine repair
Neel contacted me before his visit and informed me of his ETA. The parts he ordered arrived as planned. However, after his efforts to repair my washing machine, it is not repaired. In fact, there doesn't seem to be any difference its performance. I will need to make another appointment.
Arlene F,
Seattle, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720560545273
Nice guy but
Alex is a nice but he was completely wrong, I got a 2nd opinion on what he said about the outlet how much voltage was coming out. I got the outlet tested and it's completely fine the issue is the dishwasher which we still need fixed! This was a disappointment and I truly want my money back!
Darrell J,
Seattle, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1705097982771
Useless
Water was leaking from my filter bypass. Matias determined it was from the housing. He told me the part was not available and Sears would not try to find it unless I bought a Warranty. I asked if he could at least cap off the water in to the refrigerator so that I could turn the cold water back on at the kitchen sink, where it was connected. He said no, there was nothing more he could do. After he left, I contacted Amana and the part needed was readily available. He did not seem to have much knowledge about refrigerator repair, and offered no solutions other than to buy a warranty or a new fridge.
Diane L,
Seattle, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691710943171