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701 5th Ave Reviews
Read reviews from customers who used our services at 701 5th Ave
Total reviews
205
Average Rating
4.7/5
Slow
Hello. Thanks s tech was very nice but it was apparent that he is still learning. This repair took much longer than it should've and would've taken even longer if I hadn't been there to assist. I'm sure that he will get faster with time so this is not a complaint, just an observation.
Rachel R,
Seattle, WATech great, system communication poor
5 stars for the tech and 1 star for the communication by the company. We had been reassured that the tech would have the model number of our machine and parts for the repair we specified. He did not receive that communication so we arranged to wait for a full day and pay for a house call to do a simple maintenance on the dryer and the washer repair (which was the main thing we needed) not done at all. David the tech was great though. Clear communication about arrival time and gave information about the part number and what needed fixing. The text system for confirming the appointment by text didn't appear to allow me to confirm. The email system had full information but didn't convey the information we'd conveyed to the phone operator who helped us arrange the service visit in the first place. So the whole thing was nearly $200 for nothing much accomplished,
JSP,
Seattle, WATwo trips could have been one
Dallas was great, professional, knowledgeable and efficient. Highly recommend. For some reason related to the processing there was no way for me to indicate what the problem was with my dryer when I made the appointment. So Dallas arrived, I told him that the machine gave an F01 error message. We both knew that meant it needed a new circuit board. Because I could not tell them that in advance and because of bizarre planning he did not have the part in his van. I had to order the part and Dallas had to make a second trip. Better for all involved would have been for me to tell them the make and model and error message in advance. Not Dallas' fault, but frustrating. The company would benefit from fixing this.
Deirdre G,
Seattle, WACustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781300269149
Replace electric dryer knob
The technician is not friendly, my questions were not addressed.
Victoria A,
Seattle, WACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1753392665029
Survey The problem causing a water leak from my Amana refig
Dave did not seem willing or eager to try to solve or locate the problem, in fact he seemed to make it worse. He toldl us that he was giving us a good price. Told us to call a plumber and charged us for his advice. His manner was offencive.
Patricia G,
Seattle, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723585497685
Better than the last repairman!
James did not insult us (as the last guy did) and quickly discovered the gasket on the freezer was distorted. He removed it and smoothed it out. This morning the freezer seems to be working fine. BUT the refrigerator is still stuck on 60 (degrees, that is) this morning. I just NEED a working refrigerator. James was great, but we are still where we were 7 days ago!
Sue M,
Seattle, WACustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720647304220
Pointless waste of time and money
David was friendly, but didn't know the brand or machine. Only unplugged/plugged it in and told me exactly what I had already known and had explained online when making the appointment . Didn't bother to look inside the machine or test the power going into the machine to really diagnose the problem. Potentially there is a reset button inside the machine according to internet. Also it could be the machine is not getting full power and a multimeter could have told us that which I had assumed he would check, but literally did nothing. When questioned about opening the machine he said "don't need to the display doesn't work so can't tell the error." How about doing some actual diagnostics and independent thinking…. Waste of money and time.
Sarah B,
Seattle, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781909760812
Not experience technician
Did not know what they're doing not satisfied service jdjdjdjdidid
Anisa O,
Seattle, WACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1773436759527
Dryer indicator warning
The service provider was rude to our tenant. We had been trouble shooting the dryer not working on higher heat cycles. His solution was to run on delicate.
Pat G,
Seattle, WACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1768946682485
No service received
Time and time again no shows by repair person. No calls to let me know if they were going to come. Time frame of 8am to 5 pm is ridiculous. My microwave is not fixed because no one came to fix it.
Gina C,
Seattle, WACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760996830905