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27116 167th Pl SE Ste 108 Reviews
Read reviews from customers who used our services at 27116 167th Pl SE Ste 108
Total reviews
147
Average Rating
4.4/5
Only AI answers the phone now. Didn't understand what I wanted. They said they no longer have live agents. They will not get my business as my needs are specific.
Michael W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1767855369953
Brian G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1748825388798
“Certified “Tech came at 6 pm, worked on lawn mower at said it’s fixed Tried to use it in couple days when rain stopped- not working, same problem. Called technician, he said someone will come and check- not happened Cannot reach a customer service at Sears Trust in Sears home services lost forever
Valentina N,
Customer service response - We apologize for the trouble you've faced, Valentina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748563034122
The repairman was not able to fix the technical issue and when I tried to call Sears customer service they prompt my call to an AI agent that only knows it’s own words and not able to help with solving the problem.. It took 30 minutes of my time with no results!
Wasi S,
Customer service response - We apologize for the trouble you've faced, Wasi. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746688951042
Yall sent a refrigerator service person for a range repair. Very frustrated with your customer service and care. Been trying to get repair thru Lowe’s warranty for four months. 25+ texts and emails making appointment and cancelling someone finally shows up and it’s the WRONG person.
Linda B,
Customer service response - We apologize for the trouble you've faced, Linda. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746068819485
Terrible. The only time you can connect to a live agent is when they want to sell you a home warranty. I overpaid for parts that they ordered on Amazon and a technician took the parts when he visited. They said someone will contact me but no one has ever contacted me.
L. L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744762233995
This technician (Dave) called to give his arrival time. He stated at that time that he had been here previously about a little over a week ago. He NEVER showed up! We redialed the number he called from, and got his voicemail….we left messages (not returned)! I called Sears directly, explained the situation and rebooked another visit. After this call, I checked my email to confirm the new date. At that time I viewed 3 emails from the “no show” technician. It showed the date, charges, and “PROBLEMS” with the appliance. Worst of all, it showed a copy of my husband’s signature! HOW can my husband sign it, when the guy NEVER showed up as scheduled! This has been a month of appointments, phone calls, and problems leading to NO resolve of the issue! I am currently in the process of canceling our home warranty coverage! FED UP!
teri V,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744155128893
Most horrible service in the world I am in the service business I would be fired if I offered service like this absolutely horrible biggest waste of money through the Lowe’s protection plan I can’t express enough how horrible this service is
Robert C,
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743727074633
This has been the absolute worst experience EVER with a warranty service company. We have been trying for 3 months to get the range hood fan repaired. Sears scheduled and cancelled 8 times with us over the space of 3 months. The customer waited at home each day only to have the appointment cancelled via text. I would highly advise anyone to not use this service, they are a complete joke. I would give zero stars if I could.
Distinctive I,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1743044604668
Olivia T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1739841882086
