27116 167th Pl SE Ste 108 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sandy T
Very efficient and fixed problem quickly, there was a hiccup in the appt scheduling, with a tech no show on a web scheduled day. Called for assistance and was rescheduled. David came out and explained the dishwasher issue and cleared the code.
Customer service response - Thank you for your positive feedback, Sandy! We're glad David efficiently resolved the dishwasher issue, and we apologize for the initial scheduling hiccup.
Sears Home Services on January 15, 2025
Steve E
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 09, 2025
C G
David was great about explaining what caused the drainage problems with our dishwasher, so much so that I feel confident about fixing similar issues in the future. Our problem was a blocked drainage pipe that led to a y-air gap fitting. David removed the blocked pipe and then we cleared the pipe of debris. David explained that the y-air gap part needed to be replaced, something that David was not authorized to do because a plumber is required for pipe work. But David was kind enough to Google the part and texted it to me so I could pick it up at a hardware store. I installed the part and everything is working great. Thank you David!
Customer service response - Thank you for your positive feedback! We're glad to hear that David was helpful in explaining the drainage issue and assisting you with the necessary steps to resolve it.
Sears Home Services on December 25, 2024
Doug H
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on December 19, 2024
Tricia S
Brandon was great! He quickly replaced the heating element and vacuumed out the compartment where lint had accumulated. He was kind and incredibly professional.
Customer service response - Thank you for your positive feedback, Tricia! We're glad to hear that Brandon was kind, professional, and efficient in replacing the heating element and cleaning the compartment.
Sears Home Services on December 01, 2024
Dan W
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on November 26, 2024
Rachel T
Neel S knew exactly what was wrong with the machines quickly and gave advice on what to do in the future if the problem comes back. I really appreciated his solid advice and professional demeanor.
Customer service response - Thank you for your positive feedback, Rachel! We're glad to hear that Neel provided solid advice and maintained a professional demeanor while addressing your machines.
Sears Home Services on November 23, 2024
Dianne G
Tech was great however I’m not happy with Sears. I should never have had someone come out. The part needed isn’t available and should have been known based on the error code provided ahead of time to both the person I talked to on the phone and also via the AI bot.
Customer service response - Thank you for your feedback, Dianne. We're glad to hear the tech was great, but sorry for the inconvenience with the part availability. Please contact us directly so we can assist you further.
Sears Home Services on November 19, 2024
Amy S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on November 10, 2024
R. N
Found issue immediately!
Customer service response - Thank you for your positive feedback, Roberta! We're glad to hear that our team quickly identified the issue.
Sears Home Services on November 05, 2024
