27116 167th Pl SE Ste 108 Reviews

Not sure how they get work done if they do not show up to their scheduled appointments. The first one they had to reschedule on me, the second one had a window from 8am-12pm. I get a call around 11:50am the day of appointment, after waiting all morning, telling me the tech called in sick, and they have to reschedule again. Two mornings wasted.

5 Stars for the Technician (Ritesh is so professional!) We had two (really 3) open orders: fridge & dryer + a random address change on contract that interrupted parts delivery. This was this tech's 4th time out here. Today was to complete the 8/16/24 fridge order (broken ice maker & rails for meat drawer); prior to that he came out twice for another dryer service issue order. Always professional & thorough. Unfortunately, at this time, 0 for the warranty processes. They're obviously having difficulty getting part for current dryer order. The tech that came out 8/9/24 for that order was also professional (Brandon). He gave me a c/s phone # to call to ask why our monthly rate changed? I called and spoke to someone who said she'd look into it & call back. I never heard back, but as mentioned, after that call our street address just randomly changed (to an address in TX; I'm in WA). It's been an administrative nightmare on my side having to keep up with it all. My dryer still is not repaired and it's almost been 2 months without it. My husband is 100% handicapped and I've washed everything that I can hang dry - but towels, bedding and rugs are piling up. Taking them to laundromat is where I draw the line... can't be away from home-based that long.

Was very disappointed with this service. If I could give zero stars I would. I reserved an appointment for a cleaning and maintenance. I was told right away by the Sears technician after he walked that they no longer cleaned the plastic around the door. Apparently they had to replace too many parts after the cleaning. He then told me to purchase a cleaning pod off Amazon and use that every three weeks. He then opened the hatch to drain the water and pulled out the filter, all things my husband does. He asked me for a bucket and paper towels. He then said that this is all they do. He checked to make sure there were no issues by starting the washer. He left the bucket with dirty water and the dirty paper towel just sitting there. I paid $107 for absolutely nothing. Sears should do a better job advertising what they do and don’t do on their website. This was a joke.

Came out, diagnosed the appliance, set future appointment for repair, then spontaneously cancelled--with no parts and no repair. Do not recommend this company for any services.

The washer is still not fixed! This is ridiculous

The technician came into my house to check on the refrigerator, after calling people and checking on the pieces, he said that the refrigerator needed 3 parts to be repaired, I said it was ok with me. Then after being on his phone for a while calling people and checking he came back to me and said that it will cost $1,089.00 to be repair, we talked about future insurance and he said it was not covered in my area, then I said it was fine with me since I don't have any protection or insurance, then after a while on his phone he came back to me and said that one of the parts needed is not available any more, I asked if eventually they will have the part to which he responded to, “they will not make it anymore, not ever”. He wanted me to decline the visit and sign as I was declining the visit, to which I responded that I will be happy to sign but he needed to add that the refrigerator was not being repaired due to the fact that the part needed is not in production anymore. He was not happy about it and said in an angry manner that if he wrote it like that, the visit would cost me more money to Which I said I did not mind, I just wanted to write down the real reason why my refrigerator was not repaired. He got really mad and argued with me about me not understanding that I just needed to sign. I didn't understand why he refused to be specific on the reason why my refrigerator was not repaired. He grabbed his phone and suddenly the “out of production” part magically appeared on stock. He asked me if I wanted the refrigerator to be repaired for $1,089.00 - I called to my husband to double check and he said “go ahead and repair the refrigerator” I said yes, I want my refrigerator to be repaired. He madly shook his head no, saying that my decision was a mistake, that he would not recommend that my refrigerator should be repaired and that he would not guarantee that after fixing the refrigerator it would not have more problems. I asked him if he at least would guarantee his work and he said no, only for 40 days. After all the things he said I doubted my decision of repairing my fridge to which he added “I have spent more time here than I need to, my time costs $500.00 an hour!!” He was Hurrying me for a decision after putting so many doubts on my mind. I was frightened by his attitude. He said "declined here this trash visit" then I said "I beg your pardon" he did not had the guts to repeat what he said. He replyed "Sign here" Then I just did what he said, I declined the visit. But as soon as he walked out the door I regretted my decision. I really love my refrigerator and I really wanted it to be repaired, but I got bullied/tricked to not too.