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118 Waller Mill Rd Reviews
Read reviews from customers who used our services at 118 Waller Mill Rd
Total reviews
288
Average Rating
4.6/5
Val C,
Sine A,
On Time, Great Tech.
Chip B,
Appointment was scheduled between 8-12. Tech showed up at 4 pm. I kept getting emails stating his approximate time all day. Turns out those notices are AI generated, get rid of this function as it leads the customer to false hopes of a tech showing up as sated in the notifications. I wasted a whole day waiting for a tech. All that said, Derrick was good, fixes the dryer and cleaned up his mess.
Guri G,
Customer service response - Thank you for your feedback, Guri! We're glad Derrick provided good service, and we apologize for the scheduling inconvenience.
Sears Home Services on 1769395377687
Very impressed with the service technician. Unfortunately not able to get our oven up, but still happy.
Douglas P,
Customer service response - Thank you for your feedback, Douglas! We're glad to hear you were impressed with our technician, and we appreciate your understanding regarding the oven.
Sears Home Services on 1745193001279
Toni R,
Customer service response - Thank you for awarding us a solid 4-star rating, Toni! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1717472834512
It took forever for sears to repair my dishwasher but the repairman was very professional.
chris F,
The technician did not bring parts with him although I went to the trouble to send the information ahead of time. The light inside the dryer was working when he got here. He took it apart and when he left it was not working. He said it was not worth fixing but I am not sure what was actually wrong. I would not use your services again. We bought a new dryer but not from Sears. .
Sallie W,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1777855557050
The tech was prompt and personable but my appliance isn’t improved. The same error message is appearing and the problem hasn’t abated.
Mary M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776650571499
Our built in wall oven needed the bake heating element replaced. The diagnosis was spot on, the service person did an excellent job within the expected time parameters. However, the pricing seemed high. After the diagnostic visit, the "fix it" visit took about 90 minutes and was priced at just under $350. The pricing for the part was $125 more than if I purchased the part from the manufacturer. I am impressed with the work and disappointed in the value. Have doubts about using the service again. It have tried to contact Sears Home Services to further explain my concerns about the value I received, and have become extremely frustrated as I am dealing with AI and no humans. There is no contact info to send along additional info. My lasting impression is that I may have been ripped off, and I am not being provided the opportunity to explain my concerns to the company (other than this note). With it now being several days after the "fix it" service, I realize I will be looking for other resources if/when other appliances need work. The work is good, but process and systems are toooooo frustrating.
Jerry C,
Customer service response - We apologize for the pricing concerns, Jerry. Thank you for your feedback, and we're glad to hear the service was performed well.
Sears Home Services on 1772584489063
