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4812 Valley View Blvd Ne Reviews
Read reviews from customers who used our services at 4812 Valley View Blvd Ne
Total reviews
572
Average Rating
4.7/5
Aggressive
No please to have that person in my home. He was very aggressive in the phone.
Ramiro C,
Roanoke, VACustomer service response - Dear Ramiro thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726695043557
Not a happy camper
1st of all I received 2 different messages on the dates of the service. The first one I waited and no one came. The second day he came and said that the wire was broken he shook the wires and it started working momentarily. He said it would be a hard fix because the wires are so short. He said that the door on the freezer side might have to be replaced if he could not get the wire fixed. We asked for him to call and see if they would replace the door. He said he called and they told him that they would not replace the door.. No repair was done. While the repair man was here he told us it was a manufacturing defect that the wires were too short and every time we opened the door it pulled the wires. That is why we asked for the door to be replaced. We thought that he was going to splice the wire and that may cause a problem such as a shock or a fire. I'm not happy. While the service man was here he received another call from another person who was working and they seemed to be having the same problem. Sounds like the company needs to fix the wires at the manufacturing facility. I went to the store where I purchased the appliances and they told me that they didn't have any thing to do with the warranty. I would like for a manager from the warranty department to call so this matter can be taken care of. We asked for the phone number that he called and he said he could not disclose that information. So how do we know if he even called? The repair should be made with original parts. Waiting to hear from your warranty department. We did not refuse for the repairs to be done we want the repairs to be made with original parts.
Tammy W,
Moneta, VACustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726349585518
Liar
A worker who upon realizing it was the compressor in my refridgerator, who lives hours away, im his last stop after 4pm, tell me only if compressor is taken apart noway of knowing why. I have video survallince around house and records voice plus a withness he states that. Now problem is Choice was told it was a pre exsisting condition. So that man never ever step foot on my property after being all gloomy like but once he got my claimed denied was in a cheery mood. What a disgrace and if you like footage and speck to witness Id be happy to oblige you. No a single star. Im out now all weekend until I get a real worker.
Dan F,
Dublin, VACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1726262976836
Technician was not ready to accept the reason
Hi, I had very clearly mentioned in the Choice home warranty claim that the oven range caught fire and that is the reason for inspection request in order to claim for the oven warranty . It was hauled outside and forced open by the fire department so there is no chance that it is useable or will work when it will work when powered . Rather than giving an option to provide a cash out option , the technician denied checking it as it is not powered on .
Amritha B,
Roanoke, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1726004730662
Refrigerator repair
He didn't show up to fix my refrigerator so therefore he gets a terrible review
Mary T,
Roanoke, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1725744705264
Overall experience was terrible
First off the repair person was great. When sears actually did have me on the schedule he was timely and very nice to deal with. The one star is for Sears canceling same day twice and a no show (they messed up scheduling) once. When they responded to my other one star review I was told to call their 800#. That is all automated. Call the 800# to reschedule...listen to options to choose from that doesn't connect you to a person? If I ever have to use my home warranty again I will make sure I'm given other options than Sears.
Christine D,
Buchanan, VACustomer service response - Dear Christine thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724794824027
Roxie Reed
Thanks for sending Jimmy out to install my dishwasher motor early. He did a fabulous job and saved the day!
Roxie R,
Dublin, VACustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1724707867375
Unsatisfied
Service provider arrived and came off as a bit confrontational and put out. Parked in a neighbors driveway and when asked to move into our driveway and provided space he begrudgingly moved and then parked blocking the driveway and partially in the road. Once inside he was less than interested to investigate the issue with dishwasher. Checked unit for a very brief time and because he didnt immediately hear the issue basically decided it was an undiagnosed issue at this time and there was nothing he could do. He gathered up parts that were shipped to our house for repairs and then left within maybe 5 minutes of his arrival. We are completely disappointed with the attention (lack there of) and service provided. We were already hesitant that the service provider to check the unit was changed and this just solidified what we feared.
MB,
Lexington, VACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724277125861
Refrigerator
Not good. He charged us to do something we probably didn't need then didn't fix our refrigerator. He actually made it worse. It's not working at all now.
William B,
Lynchburg, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1723326149335
Unsuccessful Oven Repair
He did nothing! Last time he was here to make the same repairs to my oven, it's worse after he finished, with additional problems. This time, he showed up, took some pictures/video with his phone & left…no repairs!
Karenlou P,
Lynchburg, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1721856855407