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4812 Valley View Blvd Ne Reviews
Read reviews from customers who used our services at 4812 Valley View Blvd Ne
Total reviews
572
Average Rating
4.7/5
Response to the rate service sent to me.
He never came to my house. He texted and said that he is a range tech and can't do my refrigerator. I received a copy of a form through email that showed services rendered on my range.. Again,, no body came to my house to repair anything.. This email said that I signed an invoice, but I didn't sign anything. I have been very disappointed. My refrigerator has not worked now for over a week and I can't seem to get anyone out to my place to fix it. I'm sick of dealing with A I. I'm getting no where fast.
Kellie S,
Bedford, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1761256706952
Refund
I am still waiting on my refund. Part not needed, tech took part, confirmed returned. Yet no refund. Have called 5 times and get different answer every time. But all agree I am due a refund. Any help is appreciated.
Nancy W,
Lynchburg, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752011321181
Fridge repair
the technician did not install the shelf that was broken. Please schedule for his return
Deborah H,
Christiansbrg, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1747104171382
Issue with Sears - not Roy
Technician out to fix ice maker, he ordered a part. Next technician comes out to install part. NO ICE! I call Sears and now they want to charge me for another diagnostic fee. Had to talk to AI agent. Cant reach a live person. POOREST CUSTOMER SERVICE EXPERIENCE EVER.
Scott S,
Lynchburg, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1746221854296
Not impressive
This repair man was not the nicest person. He tried to run my husband out of our driveway when he was leaving and told him to shut up when my husband told him if he would give him a minute he would move out of his way. Didnt even listen to me when i told him that my freezer has not worked since i plugged it in. Seemed very judgemental of my living situation (not everyone can afford a nice home) and wasn't the friendliest. My daughter said hi to him like 5 times and he straight up ignored her! When you send technicians to people homes, try to make sure these people are non judgemental and NICE! I don't know if that guy was just having a bad day or what, but regardless he shouldn't have been the way he was.
Charles K,
Thaxton, VACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1746136452792
Y
Cussed out my husband and refused to fix the washer
Tracey T,
Madison Heights, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741730104662
Never showed!?
Why? Do you not hold your people accountable? My dryer is still down! Adam didn't show but it looks like he told you he did!? Well I have talked to FAHW.. we will be going to another contractor to fix my dryer. You all suck!
James B,
Roanoke, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1729632420424
Poor
Horrible. No personality. Didn't act like he knew what he was doing
Karen R,
Roanoke, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728595952242
Refrigerator repair
Negative experience with this particular technician after having had home warranty for 17 years.
Eunice K,
Roanoke, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728336498508
I wasted a day waiting for tech
the first email I received was for 2 pm. I went to a hair cut appt. at 1230 and returned before 1:30pm
Jeff M,
Radford, VACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726868348919