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3533 Franklin Rd SW Reviews
Read reviews from customers who used our services at 3533 Franklin Rd SW
Total reviews
353
Average Rating
4.1/5
Tom S,
Customer service response - Thank you for the amazing 5-star review, Tom! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784940151624
Loretta K,
Customer service response - Thank you for the amazing 5-star review, Loretta! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784911081641
Roy was very thorough and let us know quickly what the problem was with our washer. Very nice technician who is knowledgeable.
Jennifer M,
Customer service response - Thank you for your feedback, Jennifer! We're glad to hear Roy was thorough, knowledgeable, and quickly identified the problem with your washer.
Sears Home Services on 1784835319153
Amy H,
Customer service response - Thank you for the amazing 5-star review, Amy! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784834160950
Travels C,
Customer service response - Thank you for the amazing 5-star review, Christien! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784741355846
Great customer service, knowledgeable, and timely
Darlene F,
Customer service response - Thank you for your feedback, Darlene! We're glad to hear you experienced great customer service and found our team knowledgeable and timely.
Sears Home Services on 1782765211410
Our Samsung washer control board failed after two years, thankfully, we had an extended Lowe's warranty. The repair services were all covered. Adam performed the repair and all is working fine. We are happy that the washer is back up. The only negative was that it took about three weeks from contacting the warranty plan to get the service performed. The first evaluation was in four days, parts arrived two days later, but the install was about 3 weeks from initial request for service. I would be great if service and repair were more available and quicker, but it is understood that is more the norm. The techs performing the repair were helpful and professional. Jim
James P,
Customer service response - Thank you for your feedback, James! We're glad to hear Adam successfully repaired your washer and that the techs were helpful and professional, though we apologize for the delay in service.
Sears Home Services on 1782311310561
Debra W,
Customer service response - Thank you for the amazing 5-star review, Debra! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782249964921
Adam was excellent in his professionalism and clearly explaining this issue in hand. He communicated next steps and when he returned was quick and efficient in repairing our problem
Ian B,
Customer service response - Thank you for your feedback, Ian! We're glad to hear Adam was professional, clear, and efficient in handling your repair.
Sears Home Services on 1782166852376
Shawn was very friendly and efficient.
Stephanie P,
Customer service response - Thank you for your feedback, Stephanie! We're glad to hear Shawn was friendly and efficient.
Sears Home Services on 1781037476622
