Appointment Lookup
802-552-4364
3533 Franklin Rd SW Reviews
Read reviews from customers who used our services at 3533 Franklin Rd SW
Total reviews
368
Average Rating
4.1/5
Angie H,
Customer service response - Thank you for the amazing 5-star review, Angie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789128415098
Charles showed up on time and knew what he was doing. He got my washing machine working in no time!
Kim B,
Customer service response - Thank you for your feedback, Kim! We're glad to hear Charles was punctual and quickly got your washing machine working.
Sears Home Services on 1789092370118
Our service technician Adam was highly knowledgeable and professional. Most definitely would recommend.
Penny W,
Customer service response - Thank you for your feedback, Penny! We're glad to hear Adam was highly knowledgeable and professional, and we appreciate your recommendation.
Sears Home Services on 1788629713096
Quick and easy they arrived very fast and installed very fast
Kelli L,
Customer service response - Thank you for your feedback, Kelli! We're glad to hear the service was quick and easy with a fast installation.
Sears Home Services on 1788355920040
My technician, Roy was extremely polite and made sure everything was working properly before he left.
Yonnie H,
Customer service response - Thank you for your feedback, Yonnie! We're glad to hear Roy was polite and ensured everything was working properly before he left.
Sears Home Services on 1788297014525
Michael J,
Customer service response - Thank you for the amazing 5-star review, Michael! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787937501919
service tech was very courteous, professional. He did his work quickly. we are pleased with the service and the tech... thank you, alice Barr
Mitchell D,
Customer service response - Thank you for your feedback, Mitchell! We're glad to hear the service tech was courteous, professional, and efficient.
Sears Home Services on 1787839541781
Donna W,
Customer service response - Thank you for the amazing 5-star review, Donna! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787778771532
First time using Sears Home Services and all went very well. The time involved with diagnosing the cause of water leaking from my Samsung washer was well spent. The technician (Roy) was thorough in assessing the problem and finding a resolution. I'm happy with the service I received, and technician Roy's knowledge in getting this leak fixed. L. Niebuhr
Lee N,
Customer service response - Thank you for your feedback, Lee! We're glad to hear you were happy with the service and that Roy was thorough and knowledgeable in resolving the issue with your Samsung washer.
Sears Home Services on 1786763528151
Excellent work 👏 we so happy appreciate you service
Victor B,
Good fault diagnosis
Joseph M,
Customer service response - Thank you for your feedback, Joseph! We're glad to hear you were satisfied with the fault diagnosis.
Sears Home Services on 1786108887297
They were efficient and super nice!
Lisa F,
Customer service response - Thank you for your feedback, Lisa! We're glad to hear you found our service efficient and our team super nice.
Sears Home Services on 1785979980090
He was very nice and friendly and he knew what he was doing. Great service
Debbie R,
Customer service response - Thank you for your feedback, Debbie! We're glad to hear he was nice, friendly, and provided great service.
Sears Home Services on 1785956194237
The service providers, were excelent. The AI was the worst. It got appoint.ent confused. It told me to pick earlier date for service. I picked it confirmed it.. still no show. They continued to think I needed new part all parts were already at the house. The AI needs to be fired.. this repair has been ongoing since April 17th. No reason for this. I would never buy a Frigidaire appliance again
Beverly F,
Customer service response - Thank you for your feedback, Beverly! We're glad to hear the service providers were excellent, and we're sorry for the issues you experienced with the AI scheduling system.
Sears Home Services on 1785389929042
Ken B,
Customer service response - Thank you for the amazing 5-star review, Ken! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785274983312
Loretta K,
Customer service response - Thank you for the amazing 5-star review, Loretta! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784911081641
Roy was very thorough and let us know quickly what the problem was with our washer. Very nice technician who is knowledgeable.
Jennifer M,
Customer service response - Thank you for your feedback, Jennifer! We're glad to hear Roy was thorough, knowledgeable, and quickly identified the problem with your washer.
Sears Home Services on 1784835319153
Amy H,
Customer service response - Thank you for the amazing 5-star review, Amy! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784834160950
Travels C,
Customer service response - Thank you for the amazing 5-star review, Christien! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784741355846
Great customer service, knowledgeable, and timely
Darlene F,
Customer service response - Thank you for your feedback, Darlene! We're glad to hear you experienced great customer service and found our team knowledgeable and timely.
Sears Home Services on 1782765211410
Our Samsung washer control board failed after two years, thankfully, we had an extended Lowe's warranty. The repair services were all covered. Adam performed the repair and all is working fine. We are happy that the washer is back up. The only negative was that it took about three weeks from contacting the warranty plan to get the service performed. The first evaluation was in four days, parts arrived two days later, but the install was about 3 weeks from initial request for service. I would be great if service and repair were more available and quicker, but it is understood that is more the norm. The techs performing the repair were helpful and professional. Jim
James P,
Customer service response - Thank you for your feedback, James! We're glad to hear Adam successfully repaired your washer and that the techs were helpful and professional, though we apologize for the delay in service.
Sears Home Services on 1782311310561
Debra W,
Customer service response - Thank you for the amazing 5-star review, Debra! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782249964921
Adam was excellent in his professionalism and clearly explaining this issue in hand. He communicated next steps and when he returned was quick and efficient in repairing our problem
Ian B,
Customer service response - Thank you for your feedback, Ian! We're glad to hear Adam was professional, clear, and efficient in handling your repair.
Sears Home Services on 1782166852376
Shawn was very friendly and efficient.
Stephanie P,
Customer service response - Thank you for your feedback, Stephanie! We're glad to hear Shawn was friendly and efficient.
Sears Home Services on 1781037476622
Jorge is professional, very competent, and polite. He is an excellent technician!
Paul M,
Customer service response - Thank you for your feedback, Paul! We're glad to hear Jorge was professional, competent, and polite.
Sears Home Services on 1780519997801
