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3533 Franklin Rd SW Reviews
Read reviews from customers who used our services at 3533 Franklin Rd SW
Total reviews
341
Average Rating
4.1/5
Sandy,
Customer service response - Thanks for the great rating, Sandy! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1778633322325
Adam was as helpful as he could be given the age of the machine. Admittedly, he sort of declared "end of life" unless parts can be found, which I will need to research. I did take a star off because he did not catch the background problem on his first visit five days ago, costing me an additional "diagnostic fee". I also rated this as "Overpriced" below because two visits in less than a week means the first was a "bust".
Bob W,
Customer service response - Thank you for your review, Bob! We're happy to hear Adam was helpful, but we apologize for the oversight and the additional fee.
Sears Home Services on 1755658826649
Technician was easy to work with. Could not say the same for sears service. Having to deal with AI instead of a real person was a pain.Totally inconvenient for the customer
steve S,
Customer service response - Thank you for your review, Steve! We're happy to hear the technician was easy to work with, but we apologize for the inconvenience caused by our service system.
Sears Home Services on 1755570238879
It was a good experience. The only downside is that I had to wait all day in a time window from 8 to 5. The technician arrived at 6:30 pm.
Antonio H,
Customer service response - Thank you for your review, Antonio! We're happy to hear you had a good experience, but we apologize for the delay in the technician's arrival.
Sears Home Services on 1751418329390
Marc E,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1720152981497
Ethan W,
Customer service response - Thank you for the 4-star rating, Ethan! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1719476497082
Took 2 trips and one repair man came in the driveway didn't knock on the door, just sent an email saying he was sorry he missed me. So I had to wait again for someone else. The second person was here early, took ten minutes to fix my washing machine and was very nice.
Robin,
Customer service response - We apologize for the inconvenience with the initial visit but are pleased to hear the second visit met your expectations. Thank you for sharing your experience.
Sears Home Services on 1719475505697
Leonard H,
Customer service response - Thank you for the 4-star rating, Leonard! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1716883285186
It took choice home warranty a long time get them but ounce they came it was good
George S,
Paula S,
