Appointment Lookup
802-552-4364
3533 Franklin Rd SW Reviews
Read reviews from customers who used our services at 3533 Franklin Rd SW
Total reviews
341
Average Rating
4.1/5
Still never finished the repair job. Still haven't heard a word from anyone with your company.
Mike P,
Customer service response - Hi Mike, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1719792963076
Wish I could give a zero! I paid for a Master Service Agreement for my Treadmill. I have purchased an agreement every year since I purchased the treadmill to keep it in good condition. This year when I called to make appointment for annual service, I was told there was no tech in my area and I could either get a check for $60 or hire a tech myself and be reimbursed up to $60. Not happy at all that I paid for a service that I am not able to use. When I called to set up appointment originally, the call center tried to sell me a whole home service agreement!!! NO WAY. THAT IS JUST THROWING GOOD MONEY AWAY!!! So disappointed in Sears Home Services.
Brooks,
Customer service response - Thank you for taking the time to bring this to our attention, Brooks. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1710300048723
They keep rescheduling our appointments day of through email. It’s been two months of a broken dishwasher. This place is awful!
Lizzie B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707893262602
Our washer broke on January 6 and we called the same day for a repair as the washer is under warranty. A technician was scheduled for the 10th to look at our washer. We were told it needed a new panel and they would order it and get it installed on the 20th. We then got a confirmation email the next day changing the repair date to today the 27th. We called numerous times and were told sorry we can't help it as that was the earliest date now. Well today we were told between 8-5 and guess what no repair yet again. We got a call at 2 saying sorry they don't have the authorization and can't get it because it's Saturday. They already got the authorization when the parts were ordered (the parts were delivered to us a week ago) plus why didn't you get whatever additional authorization needed in the weeks prior? We are now rescheduled yet again for the 5th of Feb!!! We spent hours today talking to India trying to get answers and got nothing but the run around. We were told the technician wasn't reponding to their dispatches so nothing they could do. I'm so glad we bought the extended warranty!!! Absolutely ridiculous customer service. I'm guessing the 5th they won't show up again and we'll be stuck sitting around wasting our lives with no answers yet again. Fyi....The extended warranty was sold by Lowe's so not worth the paper it's written on!!
Malinda S,
Customer service response - Thank you for taking the time to bring this to our attention, Malinda. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706488002732
I have been waiting for a month to have my appliance looked at! I keep having to cancel appointments and for what an appointment that is either a no show or they reschedule me mid day. I have had them say they where here and I didn’t answer but I have a ring doorbell and can confirm that to be false except for the first visit where he tapped on my door when there is clearly a sign on my door that says knock hard. Guess they can’t read, but I was sitting close when they “knocked” and didn’t hear them. Text says call number in voicemail but they have NEVER called and when I call all over creation trying to get them to come back out it’s automated hell!!! This is the worst customer service I’ve ever had to deal with! The attached pictures are the pics he sent saying he was here in the first one you can clearly see the sign that says knock hard and I don’t have a clue what that second one is
Bethany D,
Customer service response - Thank you for taking the time to bring this to our attention, Bethany. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706255029654
Why did you write complet and didn't finish fixing my washer. Then didn't even call back?
Mrs. L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1706255150416
I received at least (5) text messages and (5) emails confirming my appointment, but not one single outreach on the day of my appointment, despite me trying to email, call and use their "chat" feature. They were a no-show, with zero effort at customer service. I rearranged my schedule to be home for this appointment. I, and any other person, would be grateful for better customer service than this. This doesn't even register as customer service. Please make this right, Sears Appliance Repair.
Sam C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707443817399
Desirae C,
Customer service response - We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please contact us directly at Facebook.com/SearshomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right in the future.
Sears Home Services on 1707175703043
Awful.telephone
Kay C,
They replaced the ice maker-it worked fine for a week. Fell off the screws- now it not only doesn’t make ice it’s a disaster. So disappointed and it took over a month to get service
Mallory J,
