2312 Wards Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Anita C
Craig, our technician provided outstanding service. However, Sears showed some incorrect information related to our oder that was a mistake and I was not able to get someone to correct it.
Customer service response - Thank you for acknowledging Craig's outstanding service, and I apologize for the confusion with your order information. We'll work on improving communication to prevent such issues in the future.
Sears Home Services on July 31, 2024
Tessie F
Craig was very knowledgeable and professional.
Customer service response - Thank you for recognizing Craig's expertise and professionalism. We're glad you had a positive experience with us.
Sears Home Services on July 30, 2024
Jamie B
Customer service response - A big thank you, Jamie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 28, 2024
Patti K
Professional, knowledgeable and courteous
Customer service response - Thank you for highlighting our professionalism, knowledge, and courtesy. We're thrilled to have met your expectations!
Sears Home Services on July 22, 2024
Brenda C
Was very helpful and informative.would recommend this technician
Customer service response - Thank you for the positive feedback and recommendation! We're thrilled to hear you found our service helpful and informative.
Sears Home Services on July 15, 2024
Kimberly H
This last technician was amazing he went out his way to fix my washer but unfortunately I will have to replace it but thank you so much for everything you have done.
Customer service response - We're grateful for your kind words and happy that our technician could help, even though a replacement is needed. Thank you for trusting us with your appliance repair needs.
Sears Home Services on July 11, 2024
Heather A
Customer service response - A big thank you, Heather, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 07, 2024
paulusmom
David was great. Fixed my issues. But, I have a real problem with Sears Home services as it’s impossible to talk to someone when one has waited all day for services and they just rescheduled my appointment. When I did finally get to someone, they told me keep my line open for a call from someone. No one ever called. VERY FRUSTRATING AND POOR SUSTONER SERVICE. I ended up rescheduling thru automation which I am never sure of accuracy. Bring back people that are understandable and helpful. Please. These issues are not the repairman’s fault. It’s the management and overbooking of appointments.
Customer service response - We apologize for the inconvenience and frustration caused by our scheduling and communication system. Thank you for your feedback; it's crucial for our improvement.
Sears Home Services on July 03, 2024
Mark H
David was incredibly friendly and knowledgeable. He made my elder mother very happy! Well done!
Customer service response - We're thrilled to hear that David was able to help and make your mother happy! Thank you for sharing your positive experience with us.
Sears Home Services on July 02, 2024
Jim S
Customer service response - A big thank you, Jim, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 02, 2024
