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802-552-4364
2312 Wards Rd Reviews
Read reviews from customers who used our services at 2312 Wards Rd
Total reviews
412
Average Rating
4.5/5
Very thorough. Straight to the point. Took less then 30 minutes.
Fontella L,
Customer service response - Thank you for your feedback, Fontella! We're glad to hear the service was thorough and efficient.
Sears Home Services on 1790561781897
Nathan was very helpful in fixing my washer machine. The fix was simple and he was in and out quick. I had the protection plan so no money out of pocket which is great.
Justin C,
Customer service response - Thank you for your feedback, Justin! We're glad to hear Nathan was helpful and efficient in fixing your washer, and that the protection plan worked well for you.
Sears Home Services on 1790562268961
Service tech was very efficent and polite
Annette T,
Customer service response - Thank you for your feedback, Annette! We're glad to hear the service tech was efficient and polite.
Sears Home Services on 1790560759516
David did a great job, was courteous and friendly. He will be my preferred tech for any future service
Dave E,
Customer service response - Thank you for your feedback, Dave! We're glad to hear David did a great job and that you'd prefer him for future service.
Sears Home Services on 1790266712580
Your service tech was very helpful in explaining the problems. Unfortunately for me, he described the need to replace various parts, while advising me that because this cooktop was very old, the necessary parts were not available through Sears.
Edward K,
Customer service response - Thank you for your feedback, Edward! We're glad to hear the service tech was helpful in explaining the issues, even though the necessary parts for your cooktop were unavailable.
Sears Home Services on 1790192953051
Thank you.
Ben,
Customer service response - Thank you for your feedback, Ben!
Sears Home Services on 1789691226551
David R,
Customer service response - Thank you for the amazing 5-star review, David! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789656841519
Carolyn P,
Customer service response - Thank you for the amazing 5-star review, Carolyn! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789496577468
Nathan and his partner Charles were on time, friendly and explained everything from start to finish.
Donnie N,
Customer service response - Thank you for your feedback, Donnie! We're glad to hear Nathan and his partner were punctual, friendly, and thorough in their explanations.
Sears Home Services on 1788965572259
Lula B,
Customer service response - Thank you for the amazing 5-star review, Lula! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788293426180
👍
John O,
Customer service response - Thank you for your feedback, John! We're glad to see your positive rating.
Sears Home Services on 1788272190231
Very professional tech, got me going again in minutes. I enjoyed talking with him.
Mark B,
Customer service response - Thank you for your feedback, Mark! We're glad to hear the technician was professional and got you up and running quickly.
Sears Home Services on 1787778678484
Great experience very helpful technician David. Highly recommend
Kathy D,
Customer service response - Thank you for your feedback, Kathy! We're glad to hear David was helpful and that you had a great experience.
Sears Home Services on 1787671935263
bill M,
Customer service response - Thank you for the amazing 5-star review, Bill! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787231621339
Charles was professional, quick, and a good communicator.
Bill R,
Customer service response - Thank you for your feedback, Bill! We're glad to hear Charles was professional, quick, and communicated well.
Sears Home Services on 1787172794863
Marjorie G,
Customer service response - Thank you for the amazing 5-star review, Marjorie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787107273823
David, our repair man, was excellent. He was knowledgeable, communicative, and helped us through a complicated repair. Sears Services, however, is terrible. The appointment scheduled for 8-12 pm was cancelled later in the day at 3:30 pm. This happened four times! It is impossible to connect with real people as all service lines are automated and worthless. This is a management issue that will destroy the business
D E,
Customer service response - Thank you for your feedback! We're glad to hear David provided excellent service, but we're sorry about the scheduling issues and communication challenges you faced.
Sears Home Services on 1786981033874
My technician, Charles was perfect! He was so polite and efficient! Got to work and got the job done. He knows what he's doing. Sears, on the other hand, as far as a service provider stinks! They are totally AI. You make the appointment, then confirm appointments about four times. Get AI updates which don't match where the technician is. I got stood up three times where the tech didn't show. This repair took six appointments and four technicians to complete. (The last appointment needed two techs for the job. Appt #1 The tech did show up and diagnosed what he thought was the problem. Order the part. App # two installed the ordered parts which didn't fix the problem. Ordered yet another part. I had to make another AI appointment . Tech #3 was coming but realize AI did not send a second man for the job (stackable set, dryer needed to be removed from washer) so I had to make yet another AI appt. That technician was a no-show. Another AI appt was made. Another no-show! I called and talked with AI again for yet another appt. FINALLY after all this my two technicians showed up got right to work. And very efficiently got this difficult job done. They worked hard and I'm pleased to say I wish I had them both the first time because they were both great. I had Dave and Charles who goes by Wayne. They should go out on their own and quit Sears. They're much too good to be working for a company like Sears where you can't even talk to a person. They don't call you. You have to call them And talk to a machine. Anyway, the boys are great. The company needs much improvement!! Btw, this was covered under the Lowe's extended warranty plan. I believe their name is Assurant. I wouldn't give $0.02 them or Sears
Kathy M,
Customer service response - Thank you for your detailed feedback, Kathy! We're glad to hear Charles and Dave provided excellent service, but we're sorry about the issues you faced with scheduling and communication.
Sears Home Services on 1786793704588
Jennifer F,
Customer service response - Thank you for the amazing 5-star review, Jennifer! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786380496100
He was unable to repair but gave me great information of why.
Sean A,
Customer service response - Thank you for your feedback, Sean! We're glad to hear you received helpful information even though the repair couldn't be completed.
Sears Home Services on 1786119490773
Michael F,
Customer service response - Thank you for the amazing 5-star review, Michael! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786062382462
Technician was able to fix the issue with the parts that were shipped to the house. Stove burner is working properly now. Communication was good and he was a pleasure to work with.
Lance H,
Customer service response - Thank you for your feedback, Lance! We're glad to hear the technician effectively fixed your stove burner and that communication was good.
Sears Home Services on 1786045737304
Oven ignition was replaced. Technician was fast and knowledgeable. AI being the schedule and contract source created unnecessary complications, but in the end, my oven works great! Thank you, Technician!
Di M,
Customer service response - Thank you for your feedback, Di! We're glad to hear the technician was fast and knowledgeable, and that your oven is working great despite the scheduling complications.
Sears Home Services on 1785250562551
Violet,
Customer service response - Thank you for the amazing 5-star review, Violet! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784899679879
Excellent customer service prompt on service friendly service person in a timely manner
Carol D,
Customer service response - Thank you for your feedback, Carol! We're glad to hear you received excellent and friendly customer service in a timely manner.
Sears Home Services on 1784386024057
