2312 Wards Rd Reviews

Terrible. Do not use! The tech did not diagnose my fridge, he just looked at the dead panel and assumed it needed a new control board. He had me pay for the future install and the part right there, which was a huge mistake. I got a second opinion: the tech was entirely wrong. I immediately--the same day--canceled the part and service. I HAVE BEEN TRYING UNSUCCESSFULLY EVER SINCE TO GET A REFUND. Two months later, I still cannot talk to an actual person. No one answers my emails. My calls get stuck in robo-loops until their system hangs up on me. The Live Agents on their website keep apologizing and "escalating the situation" and promising billing will get back to me within the next 24 hours or 3-5 days, but THEY NEVER DO. They've been sitting on $615 of my money for two months with no way to talk to a real person who can do anything. I'm not just one unhappy customer: my experience reveals how impossible it will be for you to resolve any issue should one arise, even an issue as simple as canceling the part and service the same day you order them. I've spent hours chasing my $615 with nothing to show for it. Be warned!

Technician showed up and took my money then told me that he could not repair it because it was in my shed. The shed is enclosed where my freezer is located. Also, a family member has a freezer located beside mine and it works flawlessly . The second reason was it had rust on it. It had rust on when it was I’m my basement. Surface rust has nothing to do with the function of the appliance. I feel robbed.