2312 Wards Rd Reviews

Took a month for the part to arrive. Then when this guy fixed it he left a hose disconnected and flooded my laundry closet. Once that got cleaned up he left. But the machine still wouldnt work. And why? He forgot to turn the water supply back on. Dear Lord..

It took almost 2 months to get my washer fixed.. the wrong parts were ordered twice never ordered once just three times just miserable it's the worst service in the world your eyes like talking to a minor a 2-year-old I think you have the worst AI system would you buy one that was like $50 untrained you guys need to step up I paid a lot of money for the service and it is the worst you know I had to almost beg you to be able to use my plan that I paid for then I had to not only send you the receipt that I got from the company I bought it from I had to turn around after four times of trying contact the company I bought it from and have them contact you to have you sent the same identical thing that I had the worst service in the world I would not recommend it or worse warranty service so unorganized. This service didn't cost me nothing today but I originally paid a lot of money for the service the warranty extended warranty take $300 and some dollars. I had to almost beg you to let me use it. If I'd been an illegal alien or something you would have put it right through but I'm a citizen to pay for something and I have to beg almost to use something I paid for it's a shame. I would not recommend the service to nobody

My machine is still not working.

I scheduled an appt for 9/29. Received a message the morning of, telling me that someone would arrive between 7:25-8:52. The message also stated that if there was a delay in the time arrival, a technician would reach out. I waited at home until 10:30, no call, no show. I received a call at 2:40 from a technician telling me he was on the way. I explained that I was expecting him between the previously stated times, and because I had wasted 2 hrs waiting on them, I was no longer available. He replied that “ I had just been added to the schedule a bit ago.” He then sent me a link to reschedule, which was no good.

Took 3 1/2 weeks to do a five minute job. Technician came ordered the part and I have not seen anyone for 3 1/2 weeks until today September 13. Service is terrible.

Its a Hobby Lobby not a Sears Repair Center

He never came so I can't rate him

can not talk to a human at Sears - all AI - bad idea but I am sure short term profitable for Sears - ruining AHS ratings and reputation. SEars interaction with AHS constantly provided incorrect info to AHS and provided incorrect tickets and status to their own techs. Because of this I have advised AHS that they can no longer assign work to Sears at this address - this rating is about the company not the tech - David was great

Took a whole day off work cause of the time frame between 8-5 and the tech never showed up!! Will never use again!! Horrible service!!!