Appointment Lookup
802-552-4364
2312 Wards Rd Reviews
Read reviews from customers who used our services at 2312 Wards Rd
Total reviews
369
Average Rating
4.5/5
He was late and then after he got done putting a belt and clutch, which what he thought to be the problem. The washer wouldn't work at all, said now it is the motor. It was washing before, but with a noise at the end of the last spin cycle.
Carol H,
Customer service response - I apologize for the inconvenience and understand your frustration with the initial misdiagnosis and subsequent issue. Thank you for bringing this to our attention.
Sears Home Services on 1716432830692
Technician did not appear confident and knowledgeable. I will have to get another opinion before I can order parts to complete the repair
George M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1767325452619
I waited three weeks for parts to come and the oven was still not fixed properly. I had to beg the technician to put in the heating element. I still have parts at my house that the technician did not install. No new appointment made.
Maggie L,
Customer service response - We apologize for the trouble you've faced, Maggie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754441347868
william K,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1750982538890
Lisa C,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1731986759017
Absolutely terrible AI generated calls. You NEVER get a human. I will buy my next appliances from a place that services their own products. Serviceman was supposed to call PRIOR to just showing up to replace parts that HE ordered to fix our washer which were two weeks late due to UPS shipping them to the incorrect state. Cluster from the git-go. I thankfully found a portable on Craigslist for $50.00 that allowed me to keep up. If you ever need this service DONT call Lowes and get them to recommend their service team. I would have rated them a 1, but it was NOT his fault parts were misdirected.
bev W,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1729815966569
I have bug problem and he would not fix the range.
Ann S,
Customer service response - We apologize for the trouble you've faced, Ann. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724566268162
Service was prompt and serviceman was pleasant. That, however, is the best I can say. The unit was not repaired. Instead, a temperature was taken (and now I question the accuracy of that equipment), and an apple was felt to determine that the unit was working properly. No effort was made to inspect the coils, connections, etc. Very dissatisfied!
C. H,
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1712105636186
The call apparently went to a generic call center in Asia. I had 2 options A) purchase Home Warranty w/ them or B) pay $99 for a diagnostic inspection (which would be deducted from potential repair) - None of this is necessarily bad, but the website is not immediately clear that this is the business model. Misleading! Not what I was looking for!
Jean R,
Customer service response - Thank you, J, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1708647513118
4 visits and you finally decide to replace my washer.Parts were downstairs for over a month waiting
Jerome C,
Customer service response - Thank you, Jerome, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707356693066
