2312 Wards Rd Reviews

My machine is still not working.

I scheduled an appt for 9/29. Received a message the morning of, telling me that someone would arrive between 7:25-8:52. The message also stated that if there was a delay in the time arrival, a technician would reach out. I waited at home until 10:30, no call, no show. I received a call at 2:40 from a technician telling me he was on the way. I explained that I was expecting him between the previously stated times, and because I had wasted 2 hrs waiting on them, I was no longer available. He replied that “ I had just been added to the schedule a bit ago.” He then sent me a link to reschedule, which was no good.

Took 3 1/2 weeks to do a five minute job. Technician came ordered the part and I have not seen anyone for 3 1/2 weeks until today September 13. Service is terrible.

Its a Hobby Lobby not a Sears Repair Center

He never came so I can't rate him

can not talk to a human at Sears - all AI - bad idea but I am sure short term profitable for Sears - ruining AHS ratings and reputation. SEars interaction with AHS constantly provided incorrect info to AHS and provided incorrect tickets and status to their own techs. Because of this I have advised AHS that they can no longer assign work to Sears at this address - this rating is about the company not the tech - David was great

Took a whole day off work cause of the time frame between 8-5 and the tech never showed up!! Will never use again!! Horrible service!!!

Service guy never showed up

No communication! No show!

Update: the service gets worse and worse! Once a nice tech came but was sent to diagnose when the diagnosis had been paid for and already done by local appliance store and we were assured parts would be brought at that time and repair done as you had been told exactly what was needed. Today many weeks later after the wrong parts were sent and shipped in damaged mess of a box so broken unusable, the very kind technician finally came after many more months of our appt having been rescheduled over and over and he couldn’t even do anything with wrong broken parts. Your reminder system is finally fixed after dozens of texts that weren’t going anywhere which you confirmed you knew about and being asked to confirm countless times when you over schedule your poor techs and don’t keep your end of agreement. There is no way to explain the stress you have caused us with a useless like new high end GE Cafe refrigerator still broken with a grinding broken compressor since late summer! Countless hours wasted emailing, calling and waiting! Even when we call your 800 number you have to press wrong prompts to actually reach an agent! You promised we were escalated to emergency level before holidays due to an elderly disabled person in home with severe swallowing disorder who needed that refrigerator! How can you continue in good conscience to cancel over and over, send wrong parts and not care for those who trust you to uphold a warranty service? Our case number is 15939026 please escalate our repair as you promised. Your company confirmed many times and we waited 7 hours for our refrigerator compressor today and you did not come. Very poor customer service without texting us a number where you could actually be reached. Very frustrating to have service auto rescheduled for 2 weeks later during the holidays! None of your 800 numbers or local numbers will answer phone only text us over and over reconfirming when you will not come. Please reach out to us asap with a phone number you will truly answer to come to fix the almost new top of line GE cafe refrigerator that broke after only a few months use causing us expense inconvenience and great delay.