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2312 Wards Rd Reviews
Read reviews from customers who used our services at 2312 Wards Rd
Total reviews
369
Average Rating
4.5/5
The repairman, David, did a fine job. This was a new repair for him, but he figured everything out and completed the work promptly. Any complaints I have pertain to the "system" of texts, emails, etc. The options that show up in "Chat" often didn't apply to what I was trying to ask. Order tracking was strange. I received notifications of delays, even after I actually received the ordered part. After a while, I gave up and waited until the next notification and tried again, to see whether I could get any more or better information.
William C,
Customer service response - Thank you for your feedback, William! We're glad to hear that David did a fine job with the repair. We appreciate your input on the communication system and will work on improving it for a smoother experience.
Sears Home Services on 1729432631808
Dave was wonderful. He was very thorough and professional and he explained everything to us.
Anita S,
Customer service response - Thank you for your positive feedback! We're delighted to hear that Dave provided thorough and professional service while explaining everything clearly.
Sears Home Services on 1729134315394
David is the best appliance technician in the area!! He's prompt, personal and professional in all aspects of his service calls. His problem diagnosis is always spot on. He's never used the costly "Easter egg hunt" approach to figure out what parts are needed to repair the appliance. He prides himself in the quality of his work! He earns an extra star from this family!
Jeffery S,
Customer service response - Thank you for your feedback, Jeffery! We're glad to hear that David H and the other technician were polite and professional, and we appreciate your patience with the scheduling process.
Sears Home Services on 1729134390873
The technician came earlier than 8:00. That was good for me. He was very pleasant.
Janice G,
Customer service response - Thank you for your feedback! We're glad to hear that the technician's early arrival was convenient for you and that you found him pleasant.
Sears Home Services on 1728961827231
Dianne T,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1728445754293
Very helpful. Took the time to walk us through the exact issue, and helped us figure out how to address it ourselves if it happens again.
Katie M,
Customer service response - Thank you for your positive feedback! We're glad to hear our technician was helpful and provided you with guidance on addressing the issue in the future.
Sears Home Services on 1728446490750
The scheduling process was incredibly easy, and I was able to get an appointment for the next day. Roy was punctual, courteous, and professional. He resolved my problem and was well worth the fee - which is quite reasonable. I would use again.
Tim T,
Customer service response - Thank you for your positive feedback, Tim! We're thrilled to hear that the scheduling process was smooth and that Roy provided punctual and professional service. We look forward to assisting you again in the future.
Sears Home Services on 1728192857365
Great diagnosis and fix. Also good recommendations on how to remediate future issues.
Stephanie C,
Customer service response - Thank you for your positive feedback! We're glad to hear our technician provided a great diagnosis and helpful recommendations for future issues.
Sears Home Services on 1727145040251
David does what it takes to get the job done right! Thank you!
Rebekah H,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1726710292879
Shequita C,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1726452784245
