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2312 Wards Rd Reviews
Read reviews from customers who used our services at 2312 Wards Rd
Total reviews
369
Average Rating
4.5/5
Carson B,
Customer service response - Thank you so much for the 5-star rating, Carson! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1722769338903
Nathan was so professional and very knowledgeable. Explained the problem and fixed it. Thank you.
Dre,
Customer service response - We're thrilled to hear Nathan provided you with such great service and resolved your issue efficiently. Thank you for taking the time to share your positive experience with us!
Sears Home Services on 1722489511273
Craig, our technician provided outstanding service. However, Sears showed some incorrect information related to our oder that was a mistake and I was not able to get someone to correct it.
Anita C,
Customer service response - Thank you for acknowledging Craig's outstanding service, and I apologize for the confusion with your order information. We'll work on improving communication to prevent such issues in the future.
Sears Home Services on 1722418483746
Craig was very knowledgeable and professional.
Tessie F,
Customer service response - Thank you for recognizing Craig's expertise and professionalism. We're glad you had a positive experience with us.
Sears Home Services on 1722335273413
Jamie B,
Customer service response - A big thank you, Jamie, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1722178380940
Professional, knowledgeable and courteous
Patti K,
Customer service response - Thank you for highlighting our professionalism, knowledge, and courtesy. We're thrilled to have met your expectations!
Sears Home Services on 1721691928221
Was very helpful and informative.would recommend this technician
Brenda C,
Customer service response - Thank you for the positive feedback and recommendation! We're thrilled to hear you found our service helpful and informative.
Sears Home Services on 1721050245373
This last technician was amazing he went out his way to fix my washer but unfortunately I will have to replace it but thank you so much for everything you have done.
Kimberly H,
Customer service response - We're grateful for your kind words and happy that our technician could help, even though a replacement is needed. Thank you for trusting us with your appliance repair needs.
Sears Home Services on 1720749594849
Heather A,
Customer service response - A big thank you, Heather, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1720414724933
David was great. Fixed my issues. But, I have a real problem with Sears Home services as it’s impossible to talk to someone when one has waited all day for services and they just rescheduled my appointment. When I did finally get to someone, they told me keep my line open for a call from someone. No one ever called. VERY FRUSTRATING AND POOR SUSTONER SERVICE. I ended up rescheduling thru automation which I am never sure of accuracy. Bring back people that are understandable and helpful. Please. These issues are not the repairman’s fault. It’s the management and overbooking of appointments.
paulusmom,
Customer service response - We apologize for the inconvenience and frustration caused by our scheduling and communication system. Thank you for your feedback; it's crucial for our improvement.
Sears Home Services on 1720018335518
