2312 Wards Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Heather A
Customer service response - A big thank you, Heather, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 07, 2024
paulusmom
David was great. Fixed my issues. But, I have a real problem with Sears Home services as it’s impossible to talk to someone when one has waited all day for services and they just rescheduled my appointment. When I did finally get to someone, they told me keep my line open for a call from someone. No one ever called. VERY FRUSTRATING AND POOR SUSTONER SERVICE. I ended up rescheduling thru automation which I am never sure of accuracy. Bring back people that are understandable and helpful. Please. These issues are not the repairman’s fault. It’s the management and overbooking of appointments.
Customer service response - We apologize for the inconvenience and frustration caused by our scheduling and communication system. Thank you for your feedback; it's crucial for our improvement.
Sears Home Services on July 03, 2024
Mark H
David was incredibly friendly and knowledgeable. He made my elder mother very happy! Well done!
Customer service response - We're thrilled to hear that David was able to help and make your mother happy! Thank you for sharing your positive experience with us.
Sears Home Services on July 02, 2024
Jim S
Customer service response - A big thank you, Jim, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 02, 2024
Heidi O
I've used Sears Home Services several times. I receive consistently good service and communication. Michael was prompt, courteous and honest!
Customer service response - Thank you for sharing your positive experience with Sears Home Services and acknowledging Michael's exceptional service. We're delighted to hear about your satisfaction with our communication and promptness.
Sears Home Services on June 27, 2024
Maurice C
Customer service response - Thank you so much for the fantastic 5-star rating, Maurice! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 26, 2024
stanley D
Customer service response - A big thank you, stanley, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 20, 2024
Lois M
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 19, 2024
A. Y
Did a great job
Customer service response - Thank you so much for the fantastic 5-star rating ! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 17, 2024
Lea S
Michael is a very knowledgeable professional. He is a pleasure to work with!
Customer service response - Thank you for recognizing Michael's expertise and positive attitude. We're delighted to hear you had a great experience with our team!
Sears Home Services on June 13, 2024
