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2312 Wards Rd Reviews
Read reviews from customers who used our services at 2312 Wards Rd
Total reviews
369
Average Rating
4.5/5
David H arrived when he said he would and was very helpful and did a great job going over everything with me.
Kelcey I,
Customer service response - Thank you for taking the time to leave a review! We are glad to hear that David was punctual, helpful, and did a great job. We appreciate your feedback!
Sears Home Services on 1705465190320
Very Professional and courtesy. Would recommend to others.
DeVonda R,
Customer service response - Thank you for your kind words and for recommending our service to others. We strive to always provide professional and courteous service to our customers.
Sears Home Services on 1707198027222
Jorge was great, in and out in less than 30 minutes. Working great. Working through texts with updates on scheduling appointments updates was terrible. This part of the service needs work!
Madicyn G,
Customer service response - Thank you for your feedback, Madicyn. We're glad Jorge provided efficient service, and we apologize for the issues with scheduling updates.
Sears Home Services on 1779196178664
professional services
Tony M,
The technician was so friendly and quick getting the washer fixed. The only reason I'm giving it a 4 instead of 5 is because of the lack of communication with the company itself. I hate the fact that I have to clear my entire day to wait for them to come. Also, my appointment was rescheduled 3 times. And each appointment rescheduled is at least a week out (the last rescheduling was 10 days from the second rescheduled appointment). I haven't had my washer in over a month. For the second rescheduled appointment, we did not receive any communication about the technician not being able to make it that day until the next day. So we stayed home and canceled our original plans for absolutely no reason. If feels like they don't value their customers at all. When you go to the service site to check on the estimated time of arrival they don't update the times. My appointment this morning said "8:15" until 1030 when it changed to "10:40." It stayed like that until the technician finally arrived at 12:20.
Becky M,
Customer service response - We're glad to hear the technician was friendly and quick, Becky. We apologize for the inconvenience caused by the scheduling issues and lack of communication, and we appreciate your feedback to help us improve.
Sears Home Services on 1766022675787
Charles was efficient
Juville D,
Customer service response - Thank you for your feedback, Juville! We're glad to hear that Charles was efficient during your service.
Sears Home Services on 1765417743939
Suzanne O,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1754012083482
Glenna R,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1748307915267
Wendell M,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1726106302336
Repairman was asked not to have elderly lady go down to the basement. He apparently didn't have a flashlight to see the fuse box or couldn't find the pull down light cord. The area where the washer was did have light. He was asked to speak with her about what was wrong. He repaired a pump, then realized the washer wasn't working at all. He was polite and called to explain. He should use a public restroom before getting to a customer's house.
Kris S,
Customer service response - I apologize for the inconvenience and concerns raised during the repair visit, and appreciate your feedback to improve our service. Thank you for acknowledging the repairman's politeness and communication.
Sears Home Services on 1716452669042
