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2312 Wards Rd Reviews
Read reviews from customers who used our services at 2312 Wards Rd
Total reviews
369
Average Rating
4.5/5
If I could do 0 stars I would. By far the worst customer service I have ever seen. My 90 something year old grandparents have been trying to get someone out to look at their broken dishwasher for 3 weeks now. Have had numerous appointments scheduled with either no one showing up or someone calling to cancel because their car broke down or some other BS excuse. Meanwhile, my grandparents have had to reschedule doctor appointments and other prior obligations just so they could be home to meet with the service technician that has yet to show up. Not sure how this place is still in business with this kind of customer service.
Chris,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1730694120523
Lou P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723771623857
David was a great technician, but it is impossible to speak to a real person regarding a part ordered a while ago to repair my oven. If I knew it was going to take this long to get the part, I would have just purchased a whole new oven.
Jennifer M,
Customer service response - We apologize for the trouble you've faced, Jennifer. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1722560411671
Your technician is the worst,accusatory, and unprofessional that I have experienced. I will not ever use your company in the future due to my experience!
Tammara J,
Customer service response - Thank you for taking the time to bring this to our attention, Tammara. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1719474213052
Sears tech Jeffrey will do anything to get out of work. He is looking for an excuse to reschedule. He is what is wrong with the world today. Poor work ethics.
Kathy H,
Customer service response - Thank you for taking the time to bring this to our attention, Kathy. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1718066759762
Warranty coverage had been denied, since I had tried to fix the water leak. I was fine with that but company would not work on it even when I asked if I could pay for the service. Could not get through to anyone on a phone. Will not ever purchase from Lowes or pay for a warranty if the only service you can receive is through email or a text message. Poor customer service.
Teresa W,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1711506710990
The guy that came out was really nice but there highway robbery he told me 604.00$ to fix a control board that would literally take him ten minutes to install I had a another guy come fix it he charged me 200.00$ for everything crazy how they try make money off you knowing it's a simple fix and 100$ a hour in labour !! This man must've though he was a mechanic!! Don't go here
Zay M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1711416691709
Terrible. Do not use! The tech did not diagnose my fridge, he just looked at the dead panel and assumed it needed a new control board. He had me pay for the future install and the part right there, which was a huge mistake. I got a second opinion: the tech was entirely wrong. I immediately--the same day--canceled the part and service. I HAVE BEEN TRYING UNSUCCESSFULLY EVER SINCE TO GET A REFUND. Two months later, I still cannot talk to an actual person. No one answers my emails. My calls get stuck in robo-loops until their system hangs up on me. The Live Agents on their website keep apologizing and "escalating the situation" and promising billing will get back to me within the next 24 hours or 3-5 days, but THEY NEVER DO. They've been sitting on $615 of my money for two months with no way to talk to a real person who can do anything. I'm not just one unhappy customer: my experience reveals how impossible it will be for you to resolve any issue should one arise, even an issue as simple as canceling the part and service the same day you order them. I've spent hours chasing my $615 with nothing to show for it. Be warned!
Jeremiah F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1707893274071
Technician showed up and took my money then told me that he could not repair it because it was in my shed. The shed is enclosed where my freezer is located. Also, a family member has a freezer located beside mine and it works flawlessly . The second reason was it had rust on it. It had rust on when it was I’m my basement. Surface rust has nothing to do with the function of the appliance. I feel robbed.
Carl S,
