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21000 Dulles Town Circle Reviews
Read reviews from customers who used our services at 21000 Dulles Town Circle
Total reviews
455
Average Rating
4/5
Kathy W,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1730874054835
He wasn't much help. Told me that the bottom drawer would cost me over $600.00. I was hoping he could reset it. I did appreciate his honesty.
Fontaine L,
Customer service response - Thank you for your feedback, Fontaine. We're glad you appreciated the technician's honesty, and we're sorry the solution wasn't what you hoped for.
Sears Home Services on 1730871097504
Erin E,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1724123498251
J. T,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1718593900757
Hi Jawid, Thanks a lot! for your help in fixing our refrigirator freezer, but we noticed that the freezer compartment light again turn off. Please advise is it sign for that evaporator coils not working again? thanks in advance for your help. thanks! Satya
Satya N,
Customer service response - Hi Satya, I apologize for the inconvenience with the freezer compartment light. Please contact us directly so we can check on the evaporator coils or any other issue swiftly. Thank you for bringing this to our attention.
Sears Home Services on 1717469808951
Kamal T,
Customer service response - Thank you for awarding us a solid 4-star rating, Kamal! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1707175066733
Service on an Admiral Washing machine was completed. Took a little bit to figure out how to get the cover off. They replaced the suspension rods on the washer. I was unsure if the plastic mounts for the suspension rods were replaced as well it didn't appear so. But technicians were timely, friendly, knowledgeable, and had the part to complete the repair in the first visit. NOTE: Sears was dispatched my my home warranty company Choice Home Warranty.
Happy P,
* Technician Ali did his job very well. In future please give a narrower window for time of arrival. Thanks!
Dr. R,
The technician did his job. The people who dispatched him to the house did not send the parts that I requested. No diagnostics were performed on the washing machine to see if anything needed repair that I was not aware of. All they want is to sell a home warranty, which I did not want.
Sallie V,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know, we appreciate any and all feedback.
Sears Home Services on 1697284800000
Well I made the appointment over the phone with a live person and then one hour later recieved a text message saying Mt appointment had been rescheduled for another day, not the day I was first told over the phone. I did not change it that was Sears that changed it with no one calling me back or any ok from me. The night before the appointment I recieved a call asking me to press one to confirm the appointment. Which I did however the next day no one showed up. My time frame was 7am til 5pm. I was home all day. No phone call, at 1:50pm I recieved a email saying I was indanger of losing my appointment if I didn't confirm so I confirmed but still by 5pm no one showed up. So I called the phone number on the email and was able to make a new appointment. So it took three full weeks to get a technician to come to my home and it was for my kitchen refrigerator.
Debra P,
Customer service response - Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
Sears Home Services on 1697284800000
