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802-552-4364
21000 Dulles Town Circle Reviews
Read reviews from customers who used our services at 21000 Dulles Town Circle
Total reviews
455
Average Rating
4/5
The tech did a fine job but the cost of the repair was more than a new washing machine so opted against the repair and now have to get a new machine - not fun.
ZENON S,
Brian M,
Sayyid S,
Called to repair my AC. I think he could identified the issue. He said it is a pump pipe issue and said he cannot repair it. So, the problem is not solved yet.
Dilmurat S,
Customer service response - We apologize for the unresolved issue with your AC, Dilmurat. Thank you for your feedback, and we recommend contacting us directly to explore further repair options.
Sears Home Services on 1776981776434
Technician ordered parts for changing refrigerator lights, which was delivered at our home. Not sure if he replaced all the lights with new ones. Took the box with him without showing if all lights were replaced with new ones or only few lights. When asked he said he needs the box. Few lights are white and two at the top are yellow, indicating may be all were not changed.
Kartik N,
Customer service response - We apologize for the uncertainty regarding the light replacement, Kartik. Thank you for your feedback, and we'll work on ensuring our technicians provide clearer communication and confirmation of completed work.
Sears Home Services on 1761786272155
While the Repair went well, which took place on a second appointment, after parts being ordered. The window of arrival time is ridiculous. Your only options are 7am-6pm or 8am-5pm. My husband and I own a small contracting company performing exterior remodeling services, and we would never give people an 8+ hour window. I hope they can figure out a way to better manage this
Erica B,
Customer service response - We apologize for the inconvenience caused by the lengthy arrival window, Erica. We appreciate your feedback and will work on improving our scheduling system.
Sears Home Services on 1757983953975
Very poor unprofessional would not want them in my house again
About C,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1747361160336
Not easy to work with
Olga I,
Customer service response - Thank you for your positive feedback, Olga! We're happy to hear our worker was easy to work with and resolved the issue effectively.
Sears Home Services on 1737602654469
He was knowledgeable but he told me I needed to vacuum behind and under fridg. Am standing listening to him with my cane. He did not vacuum under fridg for me even tho he said it needed it! Don’t you think he should have done that since he had back panel off?
Sandra R,
Customer service response - We apologize for not meeting your expectations by not assisting with vacuuming under the fridge; your feedback is appreciated and helps us improve. Thank you for pointing this out.
Sears Home Services on 1719475222367
Although there were technical difficulties with the home services app, resulting in our wasting the day waiting for a technician to show up as scheduled as originally promised, the second attempt resulted in the satisfactory repair of our refrigerator.
Tom W,
Customer service response - We apologize for the inconvenience caused by the issue with the home services app and are glad to hear your refrigerator was satisfactorily repaired on our second attempt. Thank you for your patience and for taking the time to leave a review.
Sears Home Services on 1710996549653
